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ACM has observed that online platforms Marktplaats, Bol.com and Amazon are combating misleading practices exhibited by providers vis-à-vis consumers. In addition, they step in when traders take advantage of the current Coronavirus (COVID-19) crisis by charging exorbitant prices for their products.
More room for bespoke solutions between hotels and travelers in case of cancellations of bookings made through hotel booking websites
Hotel booking websites Booking and Expedia offer hotels options to provide consumers date changes or vouchers instead of refunds when consumers cancel their bookings because of the Coronavirus (COVID-19) crisis.
ACM has drawn up basic principles for sectoral voucher schemes. Such schemes should do justice to the consumers’ right to refunds, but also be considerate of the difficult situation that business owners currently find themselves in due to the coronavirus (COVID-19) crisis.