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ACM compels online store vidaXL to improve the availability of its customer service
ACM has reprimanded online store vidaXL for the poor availability of its customer service. VidaXL has promised ACM to improve the availability of its customer service (phone, email, and chat).
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Summary of ACM’s REMIT Interviews
This is a summary of ACM’s REMIT interviews about the role of information in electricity trading decisions.
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REMIT Briefing #2
This update shows ACM’s recent activities under the REMIT regulation.
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ACM: green and Dutch power are now truly green and Dutch
Certificates of energy suppliers stating that the power these suppliers sell is green now comply with the relevant statutory requirements.
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ACM to withdraw unused mobile numbers
ACM will be contacting telecom operators about their use of mobile numbers. Numbers that are not in use within a year after they were assigned, have to be returned to ACM. In this way, ACM wishes to prevent a shortage of mobile numbers.
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In 2018, PostNL delivered approximately 95% of the letters on time
Based on a sample, ACM estimates that, in 2018, Dutch postal operator PostNL delivered 95% of regular letter-size mail on time.
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KPN is to adjust its policy regarding unwanted anonymous phone calls
Dutch telecom operator KPN must adjust its policy regarding unwanted or harassing anonymous phone calls. This has been one of the conclusions of ACM in a dispute between KPN and rival operator Robin Mobile.
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Planned acquisition of TSN by health care group Espria: further investigation needed into district nursing services
Health care group Espria wishes to acquire health care provider TSN Thuiszorg. This may affect the price and quality of the services in this region, as well as for the room for service innovation. ACM thus wishes to conduct a more thorough investigation.
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Small and medium-sized businesses know too little about illegal anticompetitive arrangements
SMBs (also known as SMEs) have too little knowledge about what illegal anticompetitive arrangements are. Businesses that are in touch with competitors about prices, customers or bids? That is considered a cartel, and cartels are prohibited. That is why ACM has launched an awareness campaign.
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Financial returns of heat suppliers have risen over the past few years
The average financial return of heat suppliers has risen over the past few years, which has been revealed by ACM’s Financial-returns Monitor.