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System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
ACM: Thuiswinkel’s sustainability initiative fits with competition rules
The Netherlands Authority for Consumers and Markets (ACM) has no objections against the launch of a new sector-wide sustainability standard of Thuiswinkel.org, the Dutch trade association for the e-commerce sector (Thuiswinkel). Thuiswinkel’s initiative … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
Dutch supermarket chain Albert Heijn to remove incorrect sustainability claims following ACM action
Dutch supermarket chain Albert Heijn (AH) will remove unclear and incorrect sustainability claims from its stores. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted the company with the claims. In various stores, AH … -
Dutch postal company PostNL put competitors at a disadvantage in tender process
Dutch postal company PostNL has violated the Dutch Postal Act, which was revealed by the tender process for postal services of the city of Rotterdam, the second largest city in the Netherlands. PostNL failed to share important tariff information with … -
Competition in SME loan market is suboptimal
The Netherlands Authority for Consumers and Markets (ACM) has concluded that competition in the market for SME (small and medium-sized enterprises) loans from banks is suboptimal, and has, in fact, decreased in the past few years. Only a limited number of … -
Procedure on the Exchange of Information between ACM and Ministers
Under Section 2 of the Establishment Act of the Netherlands Authority for Consumers and Markets, the Netherlands Authority for Consumers and Markets (ACM) enforces compliance with a number of laws concerning market oversight, which fall under the … -
ACM: reminding online fashion stores of refund rules has produced a positive result
Hundreds of online fashion stores have adjusted the information on their websites regarding refunds in case of cancellation in response to actions taken by the Netherlands Authority for Consumers and Markets (ACM). Following an investigation of its own, … -
Study into the cost of capital (WACC) of KPN
Commissioned by the Netherlands Authority for Consumers and Markets (ACM), research firm Brattle carried out a study into the level of the cost of capital of Dutch telecom company KPN, and, more specifically, into the risk premium for investments in …