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After follow-up checks, ACM is satisfied with voucher refund processes for package tours
Over the past few months, the Netherlands Authority for Consumers and Markets (ACM) conducted rigorous follow-up checks on the refund processes for vouchers for cancelled package tours. These vouchers were issued last year because of the mass … -
ACM: COVID-19 pandemic does not cause problems for open internet
In Europe, internet providers must treat internet traffic in a non-discriminatory manner, enabling the Internet to grow and evolve freely and independently. That means, for example, that they are not allowed to block or unnecessarily restrict traffic. … -
2020-2021 Annual Report on Net Neutrality
On April 30, 2016, the net neutrality regulation (EU Regulation 2015/2120) came into effect. Each year, ACM publishes a report regarding its enforcement of this regulation, and its findings. This annual report on net neutrality covers the period from … -
ACM is conducting an investigation into rental websites that mislead consumers
The Netherlands Authority for Consumers and Markets (ACM) is conducting an investigation into rental sites that possibly mislead consumers. This concerns websites that present a large selection of rental homes, to which you can reply after paying a fee. … -
ACM: Transparency of heat bills still comes up short
Consumers that are connected to a heat network for their tap water and space heating must be given clear and transparent information from their heat suppliers about the costs of their heat consumption. The Netherlands Authority for Consumers and Markets … -
ACM sees more and more mergers with anticompetitive risks
The Netherlands Authority for Consumers and Markets (ACM) has seen an increase in the number of mergers that require further investigation because of possible risks for the mergers having negative consequences. At the moment, ACM is conducting several of … -
ACM explores regulation of access to telecom networks
Over the past few months, the Netherlands Authority for Consumers and Markets (ACM) has carried out studies into whether consumers and businesses could benefit from better price-quality ratios for their broadband, television, fixed telephony, and data … -
Draft code amendment decision regarding the discount for interruptible capacity
The Authority for Consumers and Markets (ACM) has drafted a draft decision to amend the discount for interruptible capacity to 0.43%. The amended discount percentage follows from the fact that, in its calculations thereof, ACM took into consideration the … -
ACM continues its campaign against misleading sustainability claims in the clothing sector
The Netherlands Authority for Consumers and Markets (ACM) has carried out an investigation into misleading sustainability claims in the clothing sector, assessing the sustainability claims of ten major companies. On the basis of its findings, ACM will now … -
ACM clears merger between care providers Thebe and Ruitersbos
The Netherlands Authority for Consumers and Markets (ACM) has cleared the planned merger between care providers Thebe and Ruitersbos. Thebe is a care provider, predominantly active in the south of the Netherlands (more specifically the western and central …