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ACM has spoken to electronics website Grandado.com about the information on its website. In practice, delivery times were much longer than promised on the website.
ACM has found that there are still dating websites out there that use fake profiles without being clear about such practices. Consumers are thus been misled.
In its guidelines ‘Protection of online consumers’, ACM has marked the boundaries of where persuasion turns into deception. This will help improve the protection of consumers.
New rules came into effect today. As a result thereof, multilateral cooperation within Europe when dealing with cross-border consumer problems became more effective.