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  • ACM Telecom Monitor: Dutch call more during coronavirus crisis

    Publication | News | 30-09-2020

    In the second quarter of 2020, the coronavirus (COVID-19) crisis had noticeable effects on telephony and data consumption. This is one of the conclusions of the Telecom Monitor that ACM published today. People in the Netherlands called more, both over mobile phones as well as over fixed phones.

  • Telecom Monitor for Q2 2020

    Publication | Studies | 30-09-2020

    the Telecom Monitor gives an overview of the trends and developments in mobile services, fixed telephony, broadband, television, business network services, and bundles.

  • Telecom Monitor for Q1 2020

    Publication | Studies | 06-07-2020

    The Telecom Monitor gives an overview of the trends and developments in mobile services, fixed telephony, broadband, television, and bundles.

  • Consultation of ACM’s policy rule regarding calls to Dutch emergency number 112

    Publication | News | 02-06-2020

    Mobile telecom operators must ensure that Dutch emergency number 112 can be reached using all technologies that they use for establishing regular phone calls. This is one of the conclusions in the draft policy rule that ACM has made available to market participants for consultation.

  • Lebara lowers its roaming rates following ACM request

    Publication | News | 19-05-2020

    Dutch telecom operator Lebara has lowered its rates for mobile calling and texting from one EU country to another. The company immediately adjusted these roaming rates, following a request from ACM.

  • ACM: Telecom providers should offer roaming abroad under the same terms as at home

    Publication | News | 21-01-2020

    When customers use mobile services abroad within the European Union, telecom providers should offer such services under the same terms as at home. ACM has given telecom providers four weeks to make sure they comply with the rules

  • KPN is to adjust its policy regarding unwanted anonymous phone calls

    Publication | News | 03-10-2019

    Dutch telecom operator KPN must adjust its policy regarding unwanted or harassing anonymous phone calls. This has been one of the conclusions of ACM in a dispute between KPN and rival operator Robin Mobile.

  • ACM launches investigation into abuse of dominance by Apple in its App Store

    Publication | News | 11-04-2019

    The Netherlands Authority for Consumers and Markets (ACM) will investigate whether Apple abuses the position it has attained with its App Store. ACM will do so following indications that ACM has received from other app providers over the course of its market study into app stores.