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2023 ACM Annual Report: New rules and duties call for a new form of oversight
The Netherlands Authority for Consumers and Markets (ACM) is preparing itself for a new form of oversight. It does so following the introduction of a series of new European laws for online platforms and providers of online services. For example, ACM in … -
Booking.com takes ‘Travel Sustainable’ program offline following ACM action
Following conversations with the Netherlands Authority for Consumers and Markets (ACM), travel website Booking.com has decided to take the so-called Travel Sustainable program offline as of 25 March. In this program, affiliated accommodations receive … -
ACM clears acquisition of Youfone by KPN
The Netherlands Authority for Consumers and Markets (ACM) has cleared the acquisition of telecom provider Youfone by rival telecom company KPN. ACM has carried out an extensive investigation into the acquisition’s consequences for the market for mobile … -
ACM: system operators can experiment with standard contracts for wind and solar farms
The Netherlands Authority for Consumers and Markets (ACM) has given all system operators two years to experiment with standard contracts for congestion management for new wind and solar farms. With these standard contracts, it becomes easier for system … -
Improved bargaining position of pig farmers following Vion’s commitment
The Netherlands Authority for Consumers and Markets (ACM) has received a commitment from Vion that it will no longer unilaterally alter contracts with pig farmers. Vion commits, going forward, to alter contracts with pig farmers only if the pig farmer in … -
On World Consumer Rights Day, ACM calls attention to consumers’ telemarketing rights
Telemarketing calls have been a huge annoyance for consumers for years now. Many reports are filed with ACM’s consumer information portal ACM ConsuWijzer about this topic. That is why, today on World Consumer Rights Day, the Netherlands Authority for … -
ACM has multiple sites of online store TI-84shop taken down
This week, the Netherlands Authority for Consumers and Markets (ACM) had multiple sites of online store TI-84shop taken down. TI-84shop sold various consumer electronics such as game consoles. Consumers had filed many complaints with ACM’s consumer … -
Energy supplier Qwint to cease operations but guarantees proper billing process and payment of outstanding credit balances
Qwint B.V. is a small energy supplier with approximately 700 customers. It plans to leave the market on April 1, 2024, and has therefore not accepted any new customers for some time now. An investigation of the Netherlands Authority for Consumers and … -
Conclusion of preliminary study: energy suppliers incur extra costs for customers with solar panels, ACM to launch a follow-up study
Households with solar panels generate higher costs for suppliers than do households without solar panels. This has been revealed by an exploratory study of the Netherlands Authority for Consumers and Markets (ACM). ACM has carried out this study because … -
Cateautje Hijmans van den Bergh, Member of the Board, announces decision to leave ACM
Today, Cateautje Hijmans van den Bergh, Member of the Board of the Netherlands Authority for Consumers and Markets (ACM), has announced she has decided to leave ACM. Ms. Hijmans van den Bergh will leave office on September 1, 2024. Ms. Hijmans van den …