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System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
ACM: Thuiswinkel’s sustainability initiative fits with competition rules
The Netherlands Authority for Consumers and Markets (ACM) has no objections against the launch of a new sector-wide sustainability standard of Thuiswinkel.org, the Dutch trade association for the e-commerce sector (Thuiswinkel). Thuiswinkel’s initiative … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
Dutch supermarket chain Albert Heijn to remove incorrect sustainability claims following ACM action
Dutch supermarket chain Albert Heijn (AH) will remove unclear and incorrect sustainability claims from its stores. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted the company with the claims. In various stores, AH … -
Request to providers of public electronic-communications services for declaration of their net turnovers
The Netherlands Authority for Consumers and Markets (ACM) regulates providers of public electronic-communications services (such as telecom providers) in the Netherlands. The costs of these regulatory activities are covered in part by these providers … -
Policy rule with regard to informers (anonymous and non-anonymous)
When investigating violations of the laws and regulations it enforces, the Netherlands Authority for Consumers and Markets (ACM) relies on information. If individuals have information on potential violations, it is vital that these individuals come … -
Informers help ACM track down cartels
Have you overheard a co-worker making arrangements with competitors to offer their product at a certain price? Have you asked a new supplier for an estimate, but he says he does not want to operate in your current supplier’s region? Chances are you are a … -
ACM awards GTS and TenneT unbundling certificates
GTS and TenneT, the Dutch national transmission system operators (TSOs) of the natural-gas and electricity networks respectively, have received their unbundling certificates from the Netherlands Authority for Consumers and Markets (ACM). The TSOs have … -
ACM fines KPN for putting competitors at a disadvantage in government tender
The Netherlands Authority for Consumers and Markets (ACM) imposed a fine of almost EUR 30 million on Dutch telecom company KPN. KPN committed a violation in the government tender for fixed telephony services for several government agencies (called …