360 results found
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Cultural organizations Museumkaart and CJP adjust their membership conditions
Museumkaart and CJP have adjusted their practices after ACM had reprimanded them. These organizations now comply with the rules about membership renewals and cancellations.
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ACM compels rental agencies to stop charging lessees with agency fees
ACM has compelled three rental agencies to stop charging lessees with unlawful agency fees. This is not allowed because they worked by order of the lessors.
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ACM fines three kitchen dealers for having misled consumers at consumer events
ACM has imposed fines totaling 1 million on kitchen dealers Keukencentrum Mandemakers, Brugman Keukens, and Keukenconcurrent for using misleading practices vis-à-vis consumers when selling kitchens at multi-day consumer events.
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Users of fake dating websites to receive over 9 million euros as financial compensation
Consumers that have been misled by fake profiles on dating websites will receive financial compensation. The dating websites have made a commitment to ACM to inform users more clearly about their methods.
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Court in interlocutory proceedings has ruled in case involving illegal agency fees
The judge in interlocutory proceedings ruled that, although the agency indeed charged lessees unlawful agency fees, the order should be suspended nonetheless.
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ACM takes action against aggressive and misleading customer acquisition practices for energy contracts
Following consumer reports, ACM is looking into aggressive and misleading customer acquisition practices with regard to energy contract selling.
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Questionnaire on persuasive strategies in online choice architectures for consumers
ACM is calling on experts in online behavioral persuasion to help think about professional standards in order to prevent deception and unwanted behavioral persuasion of online consumers.
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Call of ACM: help think about preventing online deception of consumers
ACM is calling on experts in online behavioral persuasion to help think about professional standards in order to prevent deception and unwanted behavioral persuasion of online consumers.
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Airbnb will now use clearer prices and fairer conditions
Airbnb now displays the prices of accommodations with all unavoidable costs included. In addition, Airbnb has adjusted its general terms and conditions in favor of consumers.
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Cooling-off period applies to online undated tickets for attractions
Providers of online tickets for attractions have adjusted their websites following an intervention by ACM.