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InSight 2020 - Better certification labels are necessary for making sustainable choices easier
Certification labels can play a key role in people’s and businesses’ decision-making processes when it comes to sustainability. ACM therefore calls on the Dutch legislature to introduce stricter rules for such labels.
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ACM: misleading information and certification labels regarding sustainability must stop
ACM is calling on businesses not to use any misleading claims and logos, and to reduce the number of certification labels regarding sustainability.
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ACM Agenda topics: enforcement and progress so far
ACM looks back on its enforcement efforts regarding and on the progress of several of its activities in the first half of 2020.
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ACM compels providers of pilgrimage packages to take travel guarantee measures
ACM has compelled eight tour operators that offer pilgrimage packages to protect consumers against the consequences of possible bankruptcies. They can do so by participating in travel guarantee funds.
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Court ruling: Netflix meets European obligation to provide an online contact option for customers
The District Court of Rotterdam has ruled on appeal that, since Netflix offers its customers a well-functioning live chat option, ACM cannot compel the company to display an email address on its website.
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ACM takes action against trade in fake reviews and fake likes
ACM believes it is important that consumers are given correct information, which they can use when making purchasing decisions. That is why ACM takes action against market participants that offer and use misleading endorsements online.
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ACM: practical implementation of the voucher schemes must be improved
After conducting several checks, ACM has established that the practical implementation of the voucher schemes for package tours must be improved. In some cases, consumer rights are at risk. This is a problem that occurs at a broader scale in the travel industry.
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ACM has ordered online puzzle company Quiz Atlas to stop sending consumers wrongful bills
ACM has ordered Dutch online puzzle company Quiz Atlas to stop sending bills and payment reminders to consumers for invalid contracts for its online puzzle service. Quiz Atlas contacted consumers over the phone, but its customer recruitment did not comply with the statutory rules.
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ACM reviews ‘corona voucher schemes’
Over the last few weeks, ACM has reviewed approximately 180 voucher schemes in five different sectors. ACM found that not every reviewed voucher scheme complied with the basic principles that had been drawn up by ACM.
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Online store Grandado.com to inform consumers better about delivery times following ACM action
ACM has spoken to electronics website Grandado.com about the information on its website. In practice, delivery times were much longer than promised on the website.