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ACM forces online store to stop using fake likes and fake followers
ACM has forced online store Bicep Papa B.V. to stop using fake likes and fake followers when promoting its products on social media platforms.
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ACM’s activities in 2021
In 2021, ACM will pay extra attention to three focus areas: the effects of the coronavirus (COVID-19) pandemic, the digital economy, and the energy transition.
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ACM: Ensuring that markets work well, also in 2021
In 2021, ACM will pay extra attention to three focus areas: the effects of the coronavirus (COVID-19) pandemic, the digital economy, and the energy transition.
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ACM takes action against online commercial intermediaries for government services
ACM has compelled the company behind websites such as mijnverklaring.nl and mijnkentekenbewijs.nl to stop its misleading practices vis-à-vis consumers.
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ACM to keep a close watch on refunds of vouchers and cancellations in the travel industry
The Netherlands Authority for Consumers and Markets (ACM) in 2021 will continue to keep a close watch on how the travel industry handles cancellations and refunds of tour packages in connection with the coronavirus (COVID-19) pandemic.
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Booking and Expedia inform consumers more clearly about their offers following action of European consumer authorities
Booking.com and the Expedia group have improved the presentation of the information for consumers regarding their offers on their websites. This has been the result of actions taken by EU consumer authorities.
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ACM fines debt collection agency Unitedcall for aggressive debt collection practices
ACM has fined debt collection agency Unitedcall for aggressive and unfair debt collection practices. Consumers were put under enormous pressure to pay bills immediately without having the ability to verify whether these bills were valid.
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ACM launches a study into the functioning of algorithms in practice
In collaboration with Muziekweb, ACM launches a trial in which it seeks to find out how it can monitor in practice the functioning of algorithms that businesses use.
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Apple informs consumers about the data use of apps following call from regulators worldwide
Starting today, Apple will indicate in its App Store what personal data each app uses. Consumers will be able to take this information into consideration when choosing apps.
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Better information about updates when purchasing a smart device
ACM has urged trade associations of sellers (online and offline) and producers to remind their members of their obligation to provide correct information about software updates on smart devices. The trade associations have responded to this call, and have informed their members accordingly.