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ACM: prices for charging electric cars must be completely clear by 1 December
In some cases, providers of charging stations and charging cards still are not transparent about prices, even though they are statutorily required to. That is why, from 1 December 2020, ACM will check whether providers comply with the rules. If they do not, ACM can take action.
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Consumers are now better informed about updates when purchasing smart devices, thanks to ACM intervention
ACM has found that major Dutch electronics retailers give, prior to the purchase, consumers that buy smart devices online better information about software updates. ACM has raised this issue with major online retailers of smart devices.
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ACM imposes fine on Innova Energie for offering consumers contracts with too high termination fees
ACM has imposed a fine of 1,250,000 euros on Dutch energy company Innova Energie B.V. for offering energy contacts with too high termination fees to consumers who are listed in the Dutch Chamber of Commerce (KvK).
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District Court of Rotterdam rules in cases concerning fines for kitchen dealers
The District Court of Rotterdam has confirmed that three kitchen dealers have misled consumers. ACM has correctly imposed fines.
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ACM publishes for consultation its draft guidelines regarding sustainability claims
The ACM has published for public consultation the draft version of its ‘Guidelines regarding sustainability claims’. These guidelines contain rules of thumb and practical examples that can help businesses when phrasing sustainability claims.
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ACM draws up rules of thumb for sustainability claims
The ACM has drawn up rules of thumb for sustainability claims that businesses use when selling their products and services.
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ACM investigates possible cartel in home-decor sector
The ACM is conducting an investigation into a possible cartel in the home-decor sector.
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ACM is calling on telecom operators to increase comparability of consumer information about mobile plans
Consumers who wish to take out new mobile plans sometimes have a hard time comparing information from different providers. That is one of the conclusions of ACM in a study among consumers into their behavior on the Dutch telecom market.
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Bol.com to inform consumers clearly who the seller is
ACM has reprimanded online retailer bol.com, urging them to inform consumers clearly about who the seller is of a product or service. That has not always been entirely clear.
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ACM is favourable to European Commission’s proposals regarding new rules for the online economy