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Tinder to inform consumers about price personalization following an intervention by European consumer authorities
Starting mid-April, dating app Tinder will inform consumers when it uses personalized discounts. Tinder has agreed to this commitment following discussions with the European consumer authorities in the Consumer Protection Cooperation Network (CPC). This … -
ACM and RDI: manufacturers and sellers need to do more for keeping smart devices running and secure
The Netherlands Authority for Consumers and Markets (ACM) and the Dutch Authority for Digital Infrastructure (RDI) have jointly had a study carried out into the functioning and security of smart devices. The most important finding is that the information … -
Multiple interventions by ACM because of disruptions to individual health care contracting processes
In the recent contracting period between health care providers and health insurers, the Netherlands Authority for Consumers and Markets (ACM) intervened several times, including twice with trade associations for health care providers, and also once with … -
ACM warns market participants regarding possible manipulation on wholesale energy market
In recent months, the Netherlands Authority for Consumers and Markets (ACM) has received indications regarding energy traders that may have been guilty of artificially raising prices on wholesale markets through ‘spoofing’. Following a warning issued by … -
Consultation of draft market analysis decision regarding fixed and mobile call termination
The Netherlands Authority for Consumers and Markets (ACM) has analyzed the call termination market (call termination is the facilitation of the establishment of a phone connection). In this draft decision, ACM has established that part of the existing … -
Zalando to remove misleading sustainability claims following intervention of European authorities
The European consumer authorities have confronted German online store Zalando with its use of misleading sustainability claims. For example, Zalando used the term ‘sustainability’ as well as visual claims, such as leaves to indicate the sustainability … -
ACM issues warning against online stores that deliver products directly from abroad
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against online stores Bestie on the move (www.bestieonthemovie.nl) and Van Halen mode (www.vanhalenmode.nl). ACM has received dozens of reports from consumers about long … -
Blog Paul de Bijl: Corporate responsibility goes further than merely not violating the law
Regulation as a delegated responsibility Last year, the Digital Markets Act (DMA) came into force, and on February 17, the Digital Services Act (DSA) went fully in effect, too. The DMA imposes obligations to prevent all-powerful 'gatekeepers' – Alphabet … -
ACM to require private networks to help utilize the public grid better
The Netherlands Authority for Consumers and Markets (ACM) will require private networks to help with reducing the burden on the public grid during peak moments. Until now, this requirement had only applied to users that are directly connected to the … -
ACM calls on online businesses to check carefully what new DSA rules they must comply with
On 17 February 2024, new rules for providers of online services will come into effect. Starting that date, such providers must comply with the Digital Services Act (DSA), which is the European regulation that seeks to ensure a safe, predictable, and …