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ACM again warns suppliers about possibly undue influence over retail prices of retailers
Over the past few months, the Netherlands Authority for Consumers and Markets (ACM) has again warned various suppliers because they possibly exerted pressure on retailers to charge higher retail prices for their products. That is illegal because it leads … -
ACM: energy supplier HEM fined 1.1 million euros for having seriously misled customers in telemarketing calls
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 1.1 million euros on energy supplier Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) for having misled consumers in … -
ACM to keep an extra close watch on energy suppliers DGB and Kikker Energie because of transfer of the customer database
Energy supplier DGB has notified the Netherlands Authority of Consumers and Markets (ACM) of its plans to leave the Dutch energy market on 1 May 2024. All customers of DGB will be transferred to Volti, a so-called reseller of Kikker Energie. ACM will keep … -
2023 ACM Annual Report: New rules and duties call for a new form of oversight
The Netherlands Authority for Consumers and Markets (ACM) is preparing itself for a new form of oversight. It does so following the introduction of a series of new European laws for online platforms and providers of online services. For example, ACM in … -
ACM supports breaking the link between the natural-gas price and heat rates, and argues for additional measures to protect consumers against too high rates
The Netherlands Authority for Consumers and Markets (ACM) is in favor of breaking the mandatory link between the natural-gas price and the maximum heat rate. Maximum rates based on the actual costs of heat suppliers are more logical and can be explained … -
Booking.com takes ‘Travel Sustainable’ program offline following ACM action
Following conversations with the Netherlands Authority for Consumers and Markets (ACM), travel website Booking.com has decided to take the so-called Travel Sustainable program offline as of 25 March. In this program, affiliated accommodations receive … -
ACM clears acquisition of Youfone by KPN
The Netherlands Authority for Consumers and Markets (ACM) has cleared the acquisition of telecom provider Youfone by rival telecom company KPN. ACM has carried out an extensive investigation into the acquisition’s consequences for the market for mobile … -
ACM: system operators can experiment with standard contracts for wind and solar farms
The Netherlands Authority for Consumers and Markets (ACM) has given all system operators two years to experiment with standard contracts for congestion management for new wind and solar farms. With these standard contracts, it becomes easier for system … -
Improved bargaining position of pig farmers following Vion’s commitment
The Netherlands Authority for Consumers and Markets (ACM) has received a commitment from Vion that it will no longer unilaterally alter contracts with pig farmers. Vion commits, going forward, to alter contracts with pig farmers only if the pig farmer in … -
On World Consumer Rights Day, ACM calls attention to consumers’ telemarketing rights
Telemarketing calls have been a huge annoyance for consumers for years now. Many reports are filed with ACM’s consumer information portal ACM ConsuWijzer about this topic. That is why, today on World Consumer Rights Day, the Netherlands Authority for …