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Insight 2018
The Netherlands Authority for Consumers and Markets (ACM) has made the digital economy one of its top priorities for 2018 and 2019. In its annual publication called InSight, which is presented to lawmakers, ACM outlines several consequences of the rapid … -
ACM: elderly care provider Omring meets conditions attached to acquisition of rival provider Vrijwaard
Elderly care provider Omring has received clearance needed to complete the acquisition of rival provider Vrijwaard in the northern Dutch city of Den Helder. With the sale of the care activities in three nursing homes, the providers have met the conditions … -
District court: ACM is allowed to publish fine it imposed on suppliers of notary paper for a cartel agreement
On May 11, 2021, the District Court of Rotterdam ruled in a cartel case involving notary paper (special paper that notaries in the Netherlands must use, for example, for mortgages and deeds of purchase). The Netherlands Authority for Consumers and Markets … -
Closure of the investigation into payment apps confirms need for new rules
The Netherlands Authority for Consumers and Markets (ACM) will close its investigation into payment apps’ access to NFC technology installed in devices such as smartphones. NFC technology offers the ability to make contactless payments using smartphones … -
JD Sports to inform customers of its online store better at the request of ACM
Sports-fashion retailer JD Sports will present realistic delivery times on its website, and it will ensure that its customer service can be easily reached. The company will make these adjustments after the Netherlands Authority for Consumers and Markets … -
After follow-up checks, ACM is satisfied with voucher refund processes for package tours
Over the past few months, the Netherlands Authority for Consumers and Markets (ACM) conducted rigorous follow-up checks on the refund processes for vouchers for cancelled package tours. These vouchers were issued last year because of the mass … -
ACM: COVID-19 pandemic does not cause problems for open internet
In Europe, internet providers must treat internet traffic in a non-discriminatory manner, enabling the Internet to grow and evolve freely and independently. That means, for example, that they are not allowed to block or unnecessarily restrict traffic. … -
2020-2021 Annual Report on Net Neutrality
On April 30, 2016, the net neutrality regulation (EU Regulation 2015/2120) came into effect. Each year, ACM publishes a report regarding its enforcement of this regulation, and its findings. This annual report on net neutrality covers the period from … -
ACM is conducting an investigation into rental websites that mislead consumers
The Netherlands Authority for Consumers and Markets (ACM) is conducting an investigation into rental sites that possibly mislead consumers. This concerns websites that present a large selection of rental homes, to which you can reply after paying a fee. … -
ACM: Transparency of heat bills still comes up short
Consumers that are connected to a heat network for their tap water and space heating must be given clear and transparent information from their heat suppliers about the costs of their heat consumption. The Netherlands Authority for Consumers and Markets …