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Bart Smit to provide accurate information about Nintendo
Toyshop Bart Smit has been called to account by the Netherlands Consumer Authority (Consumentenautoriteit) for providing inaccurate information about guarantee rights for Nintendo products. When purchasing a Nintendo product, consumers were handed a form … -
Netherlands Consumer Authority issues warning for Mijngsmwinkel.nl and Dutchfone.nl
The Netherlands Consumer Authority (Consumentenautoriteit) states that consumers must receive the mobile phones they paid for. The Netherlands Consumer Authority has received reports that this has not been the case at Mijngsmwinkel.nl and Dutchfone.nl. In … -
Netherlands Consumer Authority fines five electronics companies for misleading consumers about guarantees
The Netherlands Consumer Authority (Consumentenautoriteit) has imposed fines on five electronics companies in the amount of EUR 90,000 per company for misleading consumers about their guarantee rights. The companies had provided inaccurate and misleading … -
ConsuWijzer.nl 'Best Government Website 2011'
“Crowning achievement of a 5-year existence” The Dutch public have named ConsuWijzer.nl the ‘Best Government Website’ for the second time in a row. This was announced by the organisation behind Website of the Year, the most important online public’s … -
Consumer Authority will closely monitor untrustworthy webshops
The Consumer Authority will closely monitor untrustworthy webshops. This was announced by the supervisory body during the presentation of the agenda for 2012-2013. The director of the Consumer Authority, Bernadette van Buchem, said: “Consumers are … -
Bill on ACM Establishment Act submitted to the Dutch Parliament
On February 28, 2011, the Dutch Ministry of Economic Affairs, Agriculture and Innovation submitted the bill on the ACM Establishment Act to the Dutch Parliament. When the bill is passed, ACM (Netherlands Authority for Consumers and Markets) will … -
The Netherlands Consumer Authority is to continue to keep a close watch on the travel industry
The Netherlands Consumer Authority (CA) is seeing a considerable amount of abuses in the travel industry. That is why it has named ‘untransparent pricing in the travel industry’ one of the three focus areas in its 2012-2013 Agenda. Everybody in the travel … -
Dutch online mobile-phone shop Mobily.nl promises to correct problems
On February 9, 2012, enforcement officials of the CA (Netherlands Consumer Authority) sat down with the owner of Mobily.nl, an online shop that primarily sells mobile phones. At this meeting, the CA officials raised a number of problems that consumers had … -
The Netherlands Consumer Authority issues warning about sales technique of Remonyl weight-loss products
The Netherlands Consumer Authority (CA) is warning consumers about the sales techniques of weight-loss products manufacturer Remonyl. Through consumer information portal ConsuWijzer, it has received reports from consumers who had ordered free sample packs … -
ConsuWijzer: unsolicited phone calls and unwanted automatic renewal of subscriptions top list of consumer annoyances
In 2011, visitors of Dutch consumer information website ConsuWijzer.nl were mostly interested in the new rules on canceling subscriptions and contracts. Unsolicited phone calls topped the list of consumer annoyances. In addition, questions and reports …