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ACM offers businesses help for adjusting their operations
In mid-June, new European consumer protection rules will come into force that give consumers more rights. These new rules have implications for most businesses in the Netherlands that offer products or services to consumers. Businesses have until mid-June … -
Procedure on the Exchange of Information between ACM and Ministers
Under Section 2 of the Establishment Act of the Netherlands Authority for Consumers and Markets, the Netherlands Authority for Consumers and Markets (ACM) enforces compliance with a number of laws concerning market oversight, which fall under the … -
ACM: reminding online fashion stores of refund rules has produced a positive result
Hundreds of online fashion stores have adjusted the information on their websites regarding refunds in case of cancellation in response to actions taken by the Netherlands Authority for Consumers and Markets (ACM). Following an investigation of its own, … -
Speech Anita Vegter "Public Enforcement of Consumer Law on Top of a Private Foundation”
In her speech, which was presented in English, Ms. Anita Vegter explained how public enforcement of consumer law is organized in the Netherlands, on top of a private foundation. Anita Vegter held her speech during the 15th International Association of … -
ACM again reprimands energy companies for giving incorrect information
The Netherlands Authority for Consumers and Markets (ACM) recently reprimanded three energy companies, because the consumer information on their websites was incorrect. ACM used orders subject to periodic penalty payments to force two energy companies to … -
ConsuWijzer mid-year bulletin: consumers underestimate their warranty rights
Consumers have a lot of questions and misconceptions about their rights when it comes to faulty products. They often feel they have no rights at all, and that they are passed around like hot potatoes. In order to save a lot of hassle, many consumers … -
InSight 2015
The Netherlands Authority for Consumers and Markets (ACM) actively contributes to the public debate. ACM calls for the attention of government, lawmakers, and the corporate sector whenever it believes that changes to rules (existing or planned), policy or … -
ACM deals with too high an interest rate of Dutch pawnshop
The Netherlands Authority for Consumers and Markets (ACM) has imposed an order subject to periodic penalty payments on pawnshop ‘t Pandjeshuis Vos in the southern Dutch city of Eindhoven. This pawnshop charged too high an interest rate and used too short … -
Dutch puzzle book publisher fined for having misled consumers
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 200,000 on publisher Calatus B.V., which publishes the Editie Enigma puzzle books among other titles, for having engaged in unfair commercial practices. Calatus provided … -
Planned merger between two Dutch games of chance requires further investigation
The Netherlands Authority for Consumers and Markets (ACM) has decided that the planned merger between Stichting Exploitatie Nederlandse Staatsloterij (SENS) and Stichting Nationale Sporttotalisator (SNS) requires further investigation. SENS sells lottery …