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ACM: more tour operators present prices of package tours clearly now
More tour operators present the prices of package tours clearly now: as a single price that includes all unavoidable costs or as a single amount below the price.
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ACM takes action against websites that use fake discounts
Over the past few months, ACM has checked whether the prices on websites comply with the rules on discounts.
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Consumer organizations warn against untrustworthy online stores
Many consumers still make online purchases without checking the trustworthiness of the online store first, whereas purchases made with unfamiliar online stores in particular carry risks. That is why the Netherlands Authority for Consumers and Markets … -
ACM Telecom Monitor for Q2 2023: mobile-data consumption and fiber-optic grow substantially, consumers seldom switch
The latest telecom monitor (in Dutch) by the Netherlands Authority for Consumers and Markets (ACM) reveals that, in the second quarter of 2023, mobile-data consumption in the Netherlands has increased by 20%, which is a substantial increase. Moreover, the … -
ACM compels online store TI-84shop to deliver and give refunds on time
Online store TI-84shop must refund the money of consumers within 14 days if they invoke their right of withdrawal (cooling-off period). The online store must also clearly state delivery times, and must improve its customer service so that it can be … -
ACM’s letter generator for complaint letters makes it even easier to exercise your rights
Exercising your rights with the sample letters provided by consumer information portal ACM ConsuWijzer has become even easier. Today, the Netherlands Authority for Consumers and Markets (ACM) has launched a letter generator, which helps you easily tailor … -
Europe offers influencers tool for compliance with the rules
The European Commission today launched the ‘Influencer Legal Hub’. This tool has been specifically created for influencers, content creators, marketers, agencies, trademark owners, and other groups of advertisers that target online consumers. With the … -
ACM checks whether energy suppliers are ready for the winter period
The Netherlands Authority for Consumers and Markets (ACM) has requested financial data from all energy suppliers in order to check whether they are well-prepared for the coming heating season. ACM checks whether energy suppliers have sufficiently hedged … -
Distribution of the ACM Newsletter
Last week, ACM experienced technical problems with the distribution of its newsletter. As a result, subscribers did not receive any newsletters. The problems have now been resolved. Have you subscribed to our newsletter? If so, you will today receive the … -
ACM: consumers are entitled to clear information on sustainability
Consumers can only truly make more-sustainable choices when they have clear and correct information about sustainability. Companies should not pretend to be ‘greener’ than they really are. In order to help consumers distinguish between correct and …