Search Publications
550 results found
-
ACM complaints procedure
ACM has a complaints officer, who is charged with handling complaints about ACM. All information he/she obtains through the handling of complaints is treated confidentially.
Publication Regulations -
2013 ACM Records Management Regulation
ACM must comply with certain rules regarding the management of records and files.
Publication Regulations -
Decision on the appointment of ACM enforcement officers
Employees employed with ACM are appointed as enforcement officers within the meaning of the national and European laws and regulations the compliance with which ACM must enforce.
Publication Regulations -
Regulations of the Board of ACM
The Regulations of the Board of ACM explain the operating principles of the Board of ACM.
Publication Regulations -
Dutch regulators call on consumers to take a close look at their health insurances
It is important that consumers are able to make an informed and conscious decision when choosing a health insurance that meets the
Publication News -
ACM issues warning against Dutch photography company Vakfotografen Mediagroep B.V. and its owner
ACM is warning consumers against photography company Vakfotografen Mediagroep B.V. and its owner.
Publication News -
ACM will keep an eye on refunds in case of cancellations with online fashion stores
ACM will take action against online fashion stores that fail to refund, either in full or in a timely manner, consumers that cancel their purchases.
Publication News -
Speech of Anita Vegter at UNCTAD’s roundtable on ‘The Benefits of Competition Policy for Consumers’
Anita Vegter spoke about the Energy sector during the roundtable on ‘The Benefits of Competition Policy for Consumers’, organized by UNCTAD, Geneva, Switzerland, July 2014.
Publication Presentations -
ACM reminds businesses about rules on subscription renewals and cancellations
The Netherlands Authority for Consumers and Markets (ACM) is holding an enforcement day today, calling attention for the rules on renewing and cancelling subscriptions.
Publication News -
New Pawnshop Act comes into force on July 1
The new Dutch Pawnshop Act has entered into force today, which means stricter rules now apply to pawn loans.
Publication News