Search publications
191 results found
-
Dutch Railways NS informs consumers more clearly thanks to ACM
The information that Dutch Railways NS presented on its website or included in its emails to consumers was either incorrect or unclear on several points. The information about cancelling passes in particular did not comply with the rules. The Netherlands … -
ACM welcomes public-transport pilot with touching on and off once
The Netherlands Authority for Consumers and Markets (ACM) has not identified any major anticompetitive risks with regard to the pilot project where passengers on a regional rail line in the eastern part of the Netherlands are able to touch on and touch … -
Market participants invited to submit input for 2016 Rail Monitor
Every two years, ACM publishes a monitor about trends and developments in the Dutch rail sector. This year’s edition of the Rail Monitor will give an up-to-date overview of the rail market and of the quality of the services that are offered on it. ACM is … -
International passenger-transport services policy rule
The Netherlands Authority for Consumers and Markets (ACM) today published the new International passenger-transport services policy rule. This new policy rule replaces the previous Policy rule on International Passenger Rail Transport. The new policy rule … -
NMa Annual Report 2009: Oversight and regulation may benefit from budget cut proposals
Chairman of the Board of the Netherlands Competition Authority (NMa) Pieter Kalbfleisch sees opportunities in some of the budget cut proposals, made by senior government officials, and that are aimed at further strengthening mutual cooperation between … -
The NMa saved Dutch households an average of EUR 33 in 2012
The Netherlands Competition Authority (NMa) in 2012 saved Dutch consumers an estimated EUR 251 million, which equals on average EUR 33 per household. This is one of the conclusions of the estimation of the outcome of the NMa’s activities, which was … -
ACM calls for attention to commercial and public interests of the government
In the 2016 edition of its annual publication InSight (in Dutch: Signaal), the Netherlands Authority for Consumers and Markets (ACM) calls for attention to the delicate balancing act between commercial interests and public interests of the government. In … -
ACM is in favor of clear rules when choosing between public interests
The Netherlands Authority for Consumers and Markets (ACM) has achieved impressive results for 2015: ACM’s work has generated benefits for consumers of approximately EUR 1.3 billion. That corresponds with EUR 170 per household. ACM has imposed fines in … -
InSight 2016
The Netherlands Authority for Consumers and Markets (ACM) is an active participant in the public debate. In the 2016 edition of InSight, ACM draws the attention of lawmakers to problems that may generally arise when the government’s commercial activities … -
ACM rejects complaints about Amsterdam Airport Schiphol’s adjusted charges
The Netherlands Authority for Consumers and Markets (ACM) has rejected complaints filed by airlines about Amsterdam Airport Schiphol’s adjusted charges that went into effect on April 1, 2023. The complaints are based on, for example, the long lines at the …