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PostNL reinstalls collection box in Dutch town
Dutch postal company PostNL has reinstalled a collection box in the town of Overschild in the northern Dutch province of Groningen. It did so after residents in Overschild had filed a request for enforcement with the Netherlands Authority for Consumers … -
2015 Protocol on working arrangements between ACM and Ministers
Under Section 2 of the Establishment Act of the Netherlands Authority for Consumers and Markets, the Netherlands Authority for Consumers and Markets (ACM) enforces compliance with a number of laws concerning market oversight, which fall under the … -
NMa: No Fine for Deutsche Post
The Netherlands Competition Authority (NMa) has revoked its decision of November 2001 in which it imposed fines on Deutsche Post International B.V. and Trans-o-flex Schnell-lieferdienst GmbH. The fines were imposed because Deutsche Post and Trans-o-flex … -
Dutch postal company PostNL is allowed to raise stamp rate to 69 cents
The Netherlands Authority for Consumers and Markets (ACM) assesses whether any price changes in the stamp rates are statutorily allowed. More specifically, this concerns the rates for the universal postal service. In early-September, PostNL submitted a … -
ACM complaints procedure
The Netherlands Authority for Consumers and Markets (ACM) has a complaints officer. The ACM complaints officer is charged with handling complaints about ACM. If you wish to file a complaint about ACM, please use the form that can be found in the annex of … -
2013 ACM Records Management Regulation
The Netherlands Authority for Consumers and Markets (ACM) is the caretaker of records and files of ACM. ACM’s care ends as a result of transfer, disposal or destruction of its records or files. If ACM exercises powers on behalf of the Minister, the duty … -
Decision on the appointment of ACM enforcement officers
The Netherlands Authority for Consumers and Markets (ACM) enforces compliance with various laws and regulations, both national and European ones. Under most of these laws and regulations, compliance is enforced by enforcement officers. With this Decision … -
Regulations of the Board of ACM
The Netherlands Authority for Consumers and Markets (ACM) is led by a board. The Board of ACM consists of three Members, one of which is the Chairman of the Board. These Regulations of the Board of ACM explain the operating principles of the Board of … -
Policy rules regarding fines and leniency
Fines If violations have been committed, the Netherlands Authority for Consumers and Markets (ACM) may impose fines. The level of a fine must be determined on a case-by-case basis. After taking into account the specific circumstances of a case, ACM is … -
Dutch postal company PostNL delivered enough letters on time in 2013
In 2013, Dutch postal company PostNL met the statutory requirement of delivering at least 95 percent of letter-size mail the next workday. That is the conclusion the Netherlands Authority for Consumer and Markets (ACM) has drawn in its assessment of …