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Ryanair clearer about CO2 compensation following ACM action
Airline company Ryanair communicates clearer about the CO2 compensation (carbon offset) scheme it offers consumers when booking tickets online. Ryanair has implemented three adjustments after the Netherlands Authority for Consumers and Markets (ACM) had … -
Following an ACM investigation, Pharmaxx has stopped its customer-recruitment activities
The Netherlands Authority for Consumers and Markets (ACM) will end its investigation into the sales practices of Pharmaxx because it recently stopped its customer-recruitment activities. In addition, Pharmaxx promised to compensate part of its customers. … -
ACM confronts online stores using misleading countdown timers with their practices
Dozens of online stores must stop using misleading countdown timers. Following an automated check of thousands of online stores, the Netherlands Authority for Consumers and Markets (ACM) has confronted these online stores with their practices. Online … -
Fair Design in E-Commerce, materials of the ACM-seminar
To celebrate its 10 year anniversary and to highlight its updated Guidelines on the Protection of Online Consumers, the Authority for Consumers and Markets (ACM) organised a seminar on Fair Design in E-commerce on 5 April 2023. The hybrid event was … -
Opening remarks Cateautje Hijmans van den Bergh to the ACM conference on fair design in e-commerce
Good afternoon, I’m delighted to welcome you all to this seminar on fair design in e-commerce: welcome to you who came to our offices and to you attending online from many different places around the world. It is uplifting to see so many people from … -
Guidelines regarding Sustainability claims
The Netherlands Authority for Consumers and Markets (ACM) has updated the Guidelines regarding Sustainability claims. The guidelines contain rules of thumb and practical examples to help companies phrase their sustainability claims. Consumers and … -
ACM: revised guidelines offer more clarity regarding misleading and vague sustainability claims
Consumers are entitled to clear, complete, and concrete information about the sustainability aspects of products and services. Terms such as climate-neutral, sustainable or environmentally-conscious are too vague and therefore easily misleading. Consumers … -
Shopify to take down fraudulent online stores from its platform
Online-store platform Shopify will take down online stores that violate consumer protection rules. Shopify will do so when European consumer authorities (including the Netherlands Authority for Consumers and Markets, ACM) report violations committed by … -
Guidelines for the clothing sector regarding the use of Higg MSI
The Netherlands Authority for Consumers and Markets (ACM) and the Norwegian Consumer Authority (NCA) have drawn up guidelines for the way in which the clothing industry can use the Higg Material Sustainability Index (Higg MSI) in their communications … -
ACM orders Privilege to adjust its conditions, and to make early cancellations possible
Privilege B.V. offers consumers paid subscriptions on its website www.mijnprivileges.nl. Privilege calls its subscriptions ‘memberships’. With these memberships, consumers gain access to online auctions of various products and services. According to the …