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Heat tariffs to increase in 2019 because of taxes and link with gas price
In 2019, consumers and businesses that get their heat from individual-building heating or district heating will pay, on average, 164 euro more than in 2018. This is the result of the maximum tariffs for heat that the Netherlands Authority for Consumers … -
Dutch heat supplier Eneco to refund fees for certain heat connections
Dutch heat supplier Eneco will compensate users who, between 2014 and 2018, paid too much for their connections to a heat network. These compensations concern between 22 and 115 one-off, additional connections to heat networks in the Dutch cities of … -
ACM’s guidelines provide clarity on the supply of heat
The Netherlands Authority for Consumers and Markets (ACM) has drawn up guidelines in which the rules for supplying heat are explained in detail. In these guidelines, it is explained, among other things, how heat suppliers must inform their customers about … -
Maximum heat tariffs go down slightly in 2021 for most households
The maximum tariffs that heat suppliers are allowed to charge an average household with its own connection decrease in 2021 on average by 0.7%. This is one of the conclusions of the Decision on maximum tariffs for heat suppliers, which the Netherlands … -
Heat suppliers remain, on average, 18% below the maximum tariffs, while abuse does not seem likely
Heat suppliers did increase their tariffs for 2022 considerably, but they did remain, on average, 18% below the maximum variable tariff. This has been revealed by a preliminary analysis carried out by the Netherlands Authority of Consumers and Markets … -
ACM: Transparency of heat bills still comes up short
Consumers that are connected to a heat network for their tap water and space heating must be given clear and transparent information from their heat suppliers about the costs of their heat consumption. The Netherlands Authority for Consumers and Markets … -
ACM has held conversations with consumers about their problems with heat suppliers
Following an episode of the Dutch consumer program Radar, aired on February 6, 2021, the Netherlands Authority for Consumers and Markets (ACM) has held conversations with residents who, in that episode, had complained about their heat suppliers. The … -
ACM gives outlines of possible systems for the future Dutch district-heating market
In the future, district-heating networks will be used more and more often for heating homes and tap water. For the realization of the ambitions in the national climate agreement, approximately 750,000 households need to switch from gas-fired installations … -
ACM: suppliers must be clear about the effects of the VAT reduction on energy
The Netherlands Authority for Consumers and Markets (ACM) has reminded energy suppliers that they must inform buyers in a proper, clear, and transparent manner about how they pass on to consumers the temporary VAT reduction on natural gas, electricity, … -
Energy Monitor 2022: 50% of Dutch consumers have variable-rate energy contracts
One in two people in the Netherlands have variable-rate energy contracts. This means that their energy suppliers can change the rates for natural gas and electricity twice a year or more often, if market circumstances so require. These consumers thus feel …