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ACM takes action against heat suppliers that failed to publish their records of disruptions properly or failed to do so at all
The Netherlands Authority for Consumers and Markets (ACM) has imposed orders subject to periodic penalty payments on two heat suppliers for having failed to publish their annual records of disruptions. Heat suppliers are required to publish information … -
ACM warns heat suppliers not to increase tariffs unnecessarily
Dutch heat suppliers cannot use the increase in the statutory maximum tariffs for heat for boosting their profits. The Netherlands Authority for Consumers and Markets (ACM) has issued this warning to heat suppliers in conjunction with the publication of … -
Average returns of heat suppliers decreased in 2019 and 2020
Over the past few years, the average financial returns of licensed heat suppliers have declined. This has been revealed by the Financial-returns Monitor over 2019 and 2020, which has been published by the Netherlands Authority for Consumers and Markets … -
ACM: suppliers must be clear about the effects of the VAT reduction on energy
The Netherlands Authority for Consumers and Markets (ACM) has reminded energy suppliers that they must inform buyers in a proper, clear, and transparent manner about how they pass on to consumers the temporary VAT reduction on natural gas, electricity, … -
Energy Monitor 2022: 50% of Dutch consumers have variable-rate energy contracts
One in two people in the Netherlands have variable-rate energy contracts. This means that their energy suppliers can change the rates for natural gas and electricity twice a year or more often, if market circumstances so require. These consumers thus feel … -
ACM launches consultation of policy rule regarding the return assessment for heat
The Netherlands Authority for Consumers and Markets (ACM) has invited heat suppliers and user organizations to submit their opinions about the policy rule regarding the return assessment for heat (in Dutch: beleidsregel voor de rendementstoets warmte). … -
ACM: Vestia must ensure the proper functioning of the heat network in Duindorp
Dutch housing corporation Vestia and its affiliated heat supplier Vestia Energie must ensure that the heat network of nearly 800 homes in Duindorp, a district in the Dutch city of The Hague, functions properly. This has been the decision of the … -
Revised Dutch Heat Act in effect
On 1 July 2019, the revised Dutch Heat Act (in Dutch: Warmtewet) came into effect. One important change is that the Netherlands Authority for Consumers and Markets (ACM) will set multiple tariffs that are associated with the supply of heat. Furthermore, … -
ACM does not see any major obstacles, but does see risks if network companies also act as heat network operators
At the request of the Dutch Ministry of Economic Affairs and Climate Policy (EZK), the Netherlands Authority for Consumers and Markets (ACM) has issued additional recommendations regarding the conditions under which network companies are allowed to … -
ACM: DeeneD cannot charge heat consumers connection fees
Heat supplier DeeneD cannot charge heat consumers periodic connection fees. This has been laid down by the Netherlands Authority for Consumers and Markets (ACM) in a binding instruction. ACM’s decision was prompted by a request for enforcement filed by …