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ACM Annual Report on Net Neutrality: action against zero-rating service, and input in the discussion on fees for content providers
In 2023, Dutch telecom operator T-Mobile stopped offering its zero-rating service ‘Data-free Music’ (in Dutch: Datavrije Muziek) after the Netherlands Authority for Consumers and Markets (ACM) had pointed out, following a ruling of the European Court of … -
ACM publishes draft guidelines regarding the rules for online platforms and search engines
The Netherlands Authority for Consumers and Markets (ACM) has published draft guidelines in which ACM explains how it interprets the transparency rules of the Platform-to-Business Regulation. The draft guidelines explain what information providers of … -
Market study into cloud services
ACM has conducted a market study into whether the market for cloud services is functioning properly, and whether there are any risks to prices, quality, and innovation with regard to cloud services, possibly caused by market structures or by the practices … -
Study into oversight of algorithmic applications
This position paper is a starting point from which the Netherlands Authority for Consumers and Markets (ACM) wishes to develop its oversight of algorithmic applications further. It offers general guidance for investigations into violations in which … -
InSight 2020 - Better certification labels are necessary for making sustainable choices easier
People and businesses are finding it more and more important to make sustainable choices. As a regulator, the Netherlands Authority for Consumers and Markets (ACM) finds it important that consumers and businesses are able to rely on well-functioning … -
ACM has appointed five new Non-Governmental Advisors
The Netherlands Authority for Consumers and Markets (ACM) has appointed five new Non-Governmental Advisors (NGAs). One of their duties is to help promote international cooperation in the world of competition. The NGAs are experts who come from academia, … -
Guidelines on the protection of the online consumer
Businesses have become better and better at nudging consumers online in their decision-making processes and purchasing behavior. They deploy all sorts of techniques to influence consumer behavior online. At what point does persuasion turn into deception? … -
Join the conversation about the implementation of the 2020-2021 ACM Agenda
Over the next two years, the Netherlands Authority for Consumers and Markets (ACM) will, in its oversight, devote extra attention to the digital economy and the energy transition. These topics are thus featured on the 2020-2021 ACM Agenda, which is … -
Delivery and takeout options for consumers and restaurants
Consumers and restaurants have enough options for meal delivery or takeout. That is the conclusion of the Netherlands Authority for Consumers and Markets (ACM) based on its preliminary investigation into a requirement that Dutch meal-delivery service … -
HM Queen Máxima will open the ACM Conference on innovation and oversight
On Friday, June 20, Her Majesty Queen Máxima of the Netherlands will open the international conference on ‘Innovation in oversight, oversight and innovation’ organized by the Netherlands Authority for Consumers and Markets (ACM). HM Queen Máxima will be …