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Netherlands Consumer Authority Annual Report 2008: resilient consumers form the most effective way to ensure fair trading
The Consumer Authority is to take action against companies in the electronics sector that provide consumers with incorrect information about warranties that can be bought in addition to the item purchased or extended warranties that consumers can take out … -
Netherlands Consumer Authority Annual Report 2009: Supervision and assertive consumers form a powerful combination
"In order to bring about a change of behaviour in a market, the enforcement authority requires assertive consumers, effective tools and a long-term approach", explained Bernadette van Buchem, Director of the Consumer Authority, following the publication … -
CA: Reducing and preventing consumer harm
In 2012, the Netherlands Consumer Authority (CA) primarily focused on the reduction and prevention of consumer harm. That is the key message from its 2012 Annual Report, which it released today. The CA used various instruments in order to end violations … -
The NMa saved Dutch households an average of EUR 33 in 2012
The Netherlands Competition Authority (NMa) in 2012 saved Dutch consumers an estimated EUR 251 million, which equals on average EUR 33 per household. This is one of the conclusions of the estimation of the outcome of the NMa’s activities, which was … -
CA: It’s the result that counts
The Netherlands Consumer Authority (CA) in 2011 completed 112 investigations into national and cross-border consumer-law violations. Ten companies were imposed fines or orders subject to periodic penalty payments, totaling EUR 1,573,000. More than 2.3 … -
InSight 2017
Make full use of the strengths of the market and the government. That is the central message that the Netherlands Authority for Consumers and Markets (ACM) puts forward in this year’s publication of ‘InSight’ (in Dutch: Het Signaal). What are the … -
ACM 2016 Highlights
The Netherlands Authority for Consumers and Markets has published its annual report (in Dutch). An English version of the full report will be published later in 2017. A preview of the highlights from the 2016 Annual Report (in English) can be found below. … -
Make full use of the strengths of the market and the government
Make full use of the strengths of the market and the government. That is the central message that the Netherlands Authority for Consumers and Markets (ACM) puts forward in this year’s publication of ‘InSight’ (in Dutch: Het Signaal). What are the … -
ACM Annual Report 2018
The ACM Annual Report provides an overview of ACM’s results in 2018. Some of the highlights can be found on page 2 of the annual report. In our annual report, we explain how ACM wishes to ensure that markets work well for people and businesses. We … -
InSight 2019 – Consumer protection in a changing society
InSight is ACM’s annual statement with recommendations to the Dutch legislature. As the digital economy continues to evolve, and the number of independent contractors keeps on rising in all segments of the job market, consumer protection is in need of a …