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ACM lowers fines on two online stores
The Netherlands Authority for Consumers and Markets (ACM) has lowered the fines on two online stores after the owners had filed an objection against the fining decisions. The fines initially amounted to EUR 50,000 for both online stores. In the objection … -
ACM calls for increased transparency in online reviews
One of the topics of the 2016-2017 Agenda of the Netherlands Authority for Consumers and Markets (ACM) is ‘Online consumers’. As part of this topic, ACM has carried out a study into online reviews. Online reviews are evaluations made by consumers about … -
ACM issues warning against online store RoyalOutlet.nl
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the commercial practices of online store RoyalOutlet.nl based in the Dutch town of Barendrecht. On its website, Royal Outlet sells high-end clothing and shoes at huge … -
Proliferation of certification labels hurts their credibility
Consumers are losing confidence in certification labels because of the proliferation of such labels and because of the lack of certainty over what such labels actually mean. As a result thereof, the credibility of all certification labels has come under … -
Lower payment fees for online purchases after ACM intervention
The Netherlands Authority for Consumers and Markets (ACM) has tackled several businesses, including the largest meal-delivery service providers and airline ticket providers in the Netherlands, about their payment fees. They charged consumers too high fees … -
Mind how you pay for your online purchases
The Netherlands Authority for Consumers and Markets (ACM) advises consumers to make a conscious decision about how they pay for their online purchases. Depending on their payment method, consumers might be able to avoid losing their money if their … -
CA 2012 Annual Report
In 2012, the Netherlands Consumer Authority (CA) primarily focused on the reduction and prevention of consumer harm. That is the key message from its 2012 Annual Report, which it released today. The CA used various instruments in order to end violations … -
New consumer regulations make consumers the champions
On 13 June 2014, new consumer regulations will come into effect that will strengthen the position of consumers. That is why the Netherlands Authority for Consumers & Markets (ACM) today launched a campaign on its consumer portal ConsuWijzer.nl: “Consumers … -
Consumers are often in a stronger position than they think
New rules recently came into force, giving consumers more rights. Consumers often do not know what their rights (current or new) are. In the first half of 2014, ConsuWijzer received over 32,650 questions and complaints from consumers about their rights. … -
JD Sports to inform customers of its online store better at the request of ACM
Sports-fashion retailer JD Sports will present realistic delivery times on its website, and it will ensure that its customer service can be easily reached. The company will make these adjustments after the Netherlands Authority for Consumers and Markets …