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ACM takes action against websites that use fake discounts
Consumers cannot be persuaded into making purchases with discounts that are not genuine discounts. That is why, over the past few months, the Netherlands Authority for Consumers and Markets (ACM) has checked whether the prices on websites comply with the … -
Consumer organizations warn against untrustworthy online stores
Many consumers still make online purchases without checking the trustworthiness of the online store first, whereas purchases made with unfamiliar online stores in particular carry risks. That is why the Netherlands Authority for Consumers and Markets … -
ACM compels online store TI-84shop to deliver and give refunds on time
Online store TI-84shop must refund the money of consumers within 14 days if they invoke their right of withdrawal (cooling-off period). The online store must also clearly state delivery times, and must improve its customer service so that it can be … -
ACM’s letter generator for complaint letters makes it even easier to exercise your rights
Exercising your rights with the sample letters provided by consumer information portal ACM ConsuWijzer has become even easier. Today, the Netherlands Authority for Consumers and Markets (ACM) has launched a letter generator, which helps you easily tailor … -
Europe offers influencers tool for compliance with the rules
The European Commission today launched the ‘Influencer Legal Hub’. This tool has been specifically created for influencers, content creators, marketers, agencies, trademark owners, and other groups of advertisers that target online consumers. With the … -
ACM fines LG for illegal price-fixing agreements involving television sets
The Netherlands Authority for Consumers and Markets (ACM) imposes a fine of almost 8 million euros on LG Electronics Benelux Sales (LG). From 2015 through 2018, LG concluded illegal price-fixing agreements with seven large retailers on the online retail … -
Opening remarks Cateautje Hijmans van den Bergh to the ACM conference on fair design in e-commerce
Good afternoon, I’m delighted to welcome you all to this seminar on fair design in e-commerce: welcome to you who came to our offices and to you attending online from many different places around the world. It is uplifting to see so many people from … -
Fair Design in E-Commerce, materials of the ACM-seminar
To celebrate its 10 year anniversary and to highlight its updated Guidelines on the Protection of Online Consumers, the Authority for Consumers and Markets (ACM) organised a seminar on Fair Design in E-commerce on 5 April 2023. The hybrid event was … -
ACM publishes guidelines regarding the rules for online platforms and online search engines
The Netherlands Authority for Consumers and Markets (ACM) has published guidelines in which ACM explains how it will interpret the rules laid down in the Platform-to-Business Regulation. These rules apply to online platforms and online search engines. … -
Google to provide consumers with better information after joint action by European regulators
Google will, from now on, inform consumers better and more comprehensively about their purchases via Google Store, Google Play Store, Google Hotels or Google Flights. Google will do so following a joint action by European regulators, led by the …