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Telecom customers must be better informed about contract changes
Telecom providers should clearly inform their customers about changes to their contracts. They cannot simply assume that silent subscribers automatically agree with changes to their contracts. Instead, subscribers should be clearly informed about each … -
In a first, less than 1 million users have traditional landlines
For the first time ever, the number of traditional, fixed-telephony connections in the Netherlands is less than one million. This is one of the findings of the Telecom Monitor for the first quarter of 2016, which the Netherlands Authority for Consumers … -
Mobile data consumption continues to increase tremendously in 2016
Today, the Netherlands Authority for Consumers and Markets (ACM) released the Telecom Monitor for the third quarter of 2016. The figures found in the monitor reveal three trends: Mobile data consumption continues to increase; Dutch consumers are making … -
ACM identifies opportunities and risks of bundling in the telecom market
Consumers are able to save money by taking out multiple telecom products in a single package. But bundling fixed and mobile telecom services into a single package can also make it harder to switch providers. And the rise of such packages can weaken the … -
2013 Telecom Monitor Q2: downward spiral of number of text messages appears to have stopped
Every quarter, the Netherlands Authority for Consumers and Markets (ACM) publishes market figures on the telecom industry. The Telecom Monitor shows the trends in mobile services, fixed telephony, broadband, television, and business network services, and … -
Q2 2013 market figures of telecom market: downward spiral of number of text messages appears to have stopped
Text messaging is undeniably past its prime, through decrease has slowed down Data usage on smartphones and tablets continues to grow Cable providers remain strong in bundles segment, while KPN is on the rise These are some of the main trends that can be … -
Telecom market figures for Q2 2014: bottom for text messages appears to have been reached
The decline in the number of text messages sent in the Netherlands has been halted. This has been one of the conclusions of the Telecom Monitor for the second quarter of 2014, which the Netherlands Authority for Consumers and Markets (ACM) released today. … -
Mobile-data traffic and the number of households with access to fiber-optic went up considerably in 2023
The number of households with access to fiber-optic has considerably increased over the past year, by approximately 25 percent. That is one of the conclusions of the 2023 annual review of the Telecom Monitor of the Netherlands Authority for Consumers and … -
Telecom Monitor for Q1 2014
In the first quarter of 2014, various internet providers raised their internet download speeds without their customers having to pay extra. This was revealed in the Telecom Monitor, which the Netherlands Authority for Consumer and Markets (ACM) published … -
ACM Telecom Monitor Q2 2021: one in two households has a fiber-optic connection
One in two households in the Netherlands already has a fiber-optic connection. This is one of the conclusions in the most recent Telecom Monitor of the Netherlands Authority for Consumers and Markets (ACM). The acceleration in the roll-out of fiber-optic, …