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Following an ACM investigation, Pharmaxx has stopped its customer-recruitment activities
The Netherlands Authority for Consumers and Markets (ACM) will end its investigation into the sales practices of Pharmaxx because it recently stopped its customer-recruitment activities. In addition, Pharmaxx promised to compensate part of its customers. … -
ACM opens information line for counselors about consumer rights
The Netherlands Authority for Consumers and Markets (ACM) has opened an information line for counselors that help consumers with their consumer problems. Consumers that are less self-sufficient often seek help from organizations that are accessible and … -
ACM fines DGB for misleading telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 400,000 euros on energy supplier DGB Energie B.V. for misleading telemarketing practices involving energy contracts. DGB hired other companies to call consumers to sell energy … -
ACM imposes fine for misleading telemarketing calls involving travel vouchers
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 50,000 euros on the owner of Travelance for misleading and aggressive telemarketing practices with regard to travel vouchers for city trips. The company called consumers … -
ACM imposes a fine for misleading telemarketing practices regarding puzzle subscriptions
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on Servicecollect for misleading telemarketing activities regarding puzzle subscriptions. It did so using various brand names, including Eduspel. Servicecollect called consumers … -
ACM is calling on consumers: “say ‘no’ if it does not feel right”
The Netherlands Authority for Consumers and Markets (ACM) has observed a dramatic increase in the number of reports regarding misleading practices in telemarketing calls. Since the beginning of the year, ACM, through its consumer information portal ACM … -
ACM fines debt collection agency Unitedcall for aggressive debt collection practices
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 800,000 euros on debt collection agency Unitedcall for aggressive and unfair debt collection practices. Employees of the company called Dutch consumers about bills that … -
2018-2019 Annual Report on Net Neutrality
On April 30, 2016, the net neutrality regulation (EU Regulation 2015/2120) came into effect. Each year, ACM publishes a report regarding its enforcement of this regulation, and its findings. This is the third annual report on net neutrality, and covers … -
ACM issues warnings against debt collection agencies Lootsma & Partners, Smits & Co and Inter Payment Service
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the practices of debt collection agencies Lootsma & Partners, Deurwaarder Smits & Co and Inter Payment Service. They pressure consumers into paying bills for unjust … -
ACM orders Vakantiegarant to stop misleading consumers immediately
The Netherlands Authority for Consumers and Markets (ACM) orders Vakantiegarant to stop misleading consumers immediately. If Vakantiegarant fails to do so, the company will have to pay a penalty payment of EUR 2,500 per day with a maximum of EUR 125,000. …