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Consumers are often in a stronger position than they think
New rules recently came into force, giving consumers more rights. Consumers often do not know what their rights (current or new) are. In
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New consumer regulations make consumers the champions
On 13 June 2014, new consumer regulations will come into effect that will strengthen the position of consumers.
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Essent fined for disregarding the Do-not-call-me Register
The Netherlands Authority for Consumers and Markets (ACM) has fined Dutch energy company Essent for violating the telemarketing rules.
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ACM offers businesses help for adjusting their operations
At 13-6-2014 new European consumer protection rules will come into force. To help businesses prepare for these new rules ACM has published detailed information on its website.
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ACM imposes fine on Dutch company Lecturama for sending unsolicited follow-up shipments
ACM imposes a fine of EUR 745,000 on Lecturama for unsolicited follow-up shipments and violation of telemarketing rules.
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Consumers better protected against unwanted long-term contracts
ACM has forced eight companies that heavily used telemarketing to adjust their customer-recruitment practices.
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Dutch puzzle book publisher fined for having misled consumers
ACM has imposed a fine on Calatus, which publishes puzzle books among other titles, for having engaged in unfair commercial practices.
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ACM fines telecom company Pretium for violation of telemarketing rules
In October 2011, ACM has imposed a fine on Pretium Telecom B.V. for violations of telemarketing rules in 2007 and in 2009.
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Dutch charity lotteries are fined again for unnecessarily annoying consumers
Several Dutch charity lotteries have sent over 78 million commercial emails for which no permission had been given or for which permission had been asked improperly.
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ConsuWijzer offers consumers tips to minimize chances of problems when companies go bankrupt
In the first half of 2013, consumer information portal ConsuWijzer received more questions from consumers about their rights if a company goes bankrupt.
Publication News