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ACM enforces new rules for directory assistance services, withdraws phone numbers that were used incorrectly
Since the stricter rules for directory assistance services went into effect, the Netherlands Authority for Consumers and Markets (ACM) has withdrawn 163 phone numbers from the 0906 series. Over the next couple of weeks, ACM will withdraw approximately 250 … -
ACM Telecom Monitor for Q4 2022: landline calls and texting significantly decreased
Over the past four years, the number of text messages sent from mobile phones in the Netherlands has dropped from 3.3 billion in 2019 to 2.3 billion in 2022. The number of voice minutes over fixed telephony has decreased to 6.3 billion in 2022. These … -
With stricter rules for directory assistance services coming into force, ACM will take stricter action against violations
The Netherlands Authority for Consumers and Markets (ACM) will take stricter action against violations of the rules for paid directory assistance services. On December 16, 2022, stricter rules for these services will come into effect. ACM has sent market … -
ACM withdraws phone numbers of misleading directory assistance services to the Tax Information Line
The Netherlands Authority for Consumers and Markets (ACM) has withdrawn two premium-rate numbers (in the 0906 series) because of misleading practices. These numbers connected callers to the Tax Information Line, which is a toll-free number of the Dutch … -
ACM: Freeing up mobile phone numbers in 2020 has eased shortage
The issuance rate of 06-numbers in the Netherlands is high (in the Netherlands, mobile phones have 06-numbers). The issuance rate is the percentage of numbers that have been issued. In 2019, ACM already withdrew 06-numbers that were not in use within a … -
Study by ACM: more transparency from directory assistance providers does not eliminate deception
The Netherlands Authority for Consumers and Markets (ACM) had a study carried out about whether consumers are misled by advertisements and websites by directory assistance providers. Directory assistance providers are companies that put callers through to … -
Directory assistance service Geenspoedwelpolitie terminated following intervention by ACM
The Netherlands Authority for Consumers and Markets (ACM) has requested directory assistance provider Geenspoedwelpolitie to terminate their directory assistance services. The provider charged a fee for forwarding callers to phone numbers of the Dutch … -
Consultation of ACM’s policy rule regarding calls to Dutch emergency number 112
Mobile telecom operators must ensure that Dutch emergency number 112 can be reached (officially in Dutch: ‘aankiesbaar’, which translates to ‘dialable’) using all technologies that they use for establishing regular phone calls. This is one of the … -
Number Issuance Monitor: ACM’s interventions result in increased availability of mobile phone numbers
For the first time in years, the percentage of mobile phone numbers (06 series) that are currently in use has fallen below 90 percent. This is one of the conclusions of the Number Issuance Monitor that the Netherlands Authority for Consumers and Markets … -
ACM together with telecom operators have withdrawn 100 phone numbers of fake help desks
The Netherlands Authority for Consumers and Markets (ACM), together with several telecom operators, has withdrawn 100 phone numbers that were used by fake help desks. Criminals advertise online with phone numbers of such fake help desks, or they call …