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ACM complaints procedure
ACM has a complaints officer, who is charged with handling complaints about ACM. All information he/she obtains through the handling of complaints is treated confidentially.
Publication Regulations -
2013 ACM Records Management Regulation
ACM must comply with certain rules regarding the management of records and files.
Publication Regulations -
Decision on the appointment of ACM enforcement officers
Employees employed with ACM are appointed as enforcement officers within the meaning of the national and European laws and regulations the compliance with which ACM must enforce.
Publication Regulations -
Regulations of the Board of ACM
The Regulations of the Board of ACM explain the operating principles of the Board of ACM.
Publication Regulations -
Policy rules regarding fines and leniency
The Ministry of Economic Affairs has issued new policy rules regarding fines and leniency, which come into effect on August 1, 201
Publication Regulations -
KPN fined for putting competitors at a disadvantage with regard to its business call-forwarding service
ACM has fined Dutch telecom company KPN EUR 2.7 million for putting competitors at a disadvantage with business call-forwarding service.
Publication News -
ACM imposes fine for violation of the spam prohibition
The Netherlands Authority for Consumers and Markets (ACM) has fined online-marketing firm Daisycon B.V. for its involvement in large-scale spam operations.
Publication News -
ACM has fined KLM for incorrectly displaying its airfares
ACM has imposed a fine on KLM Royal Dutch Airlines for incorrect prices displayed on its website. On its website, KLM displayed airfares that did not include the booking costs.
Publication News -
ACM imposes fines on investment firms in cartel case
ACM fines three investment firms for involvement in flour cartel.
Publication News -
Energy network operator Rendo fined for inadequate inspection of metering equipment
The Netherlands Authority for Consumers & Markets (ACM) has imposed two fines on Dutch energy network operator Rendo in the Dutch city of Meppel, totaling EUR 1.6 million.
Publication News