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ACM instructs MediaMarkt to adjust its ‘Grand Prix’ holidays
Instructed by the Netherlands Authority for Consumers and Markets (ACM) to do so, consumer electronics retailer MediaMarkt has adjusted the way they sell their so-called Grand Prix holidays. MediaMarkt now makes clear who organizes these holidays, and … -
ACM instructs drugstore chain to adjust conditions of travel coupon deal
As instructed by the Netherlands Authority for Consumers and Markets (ACM), Dutch drugstore chain Kruidvat adjusted the conditions of the coupon deal for a three-day mystery trip. During the promotional period, consumers can purchase a coupon at Kruidvat, … -
ACM fines tour operator Corendon for displaying incorrect prices
June 22, 2017: The District Court of Rotterdam has ruled on appeal in this case. For the complete text of that ruling (in Dutch), please refer to this page. Read the appeal The Netherlands Authority for Consumers and Markets (ACM) has fined Dutch tour … -
Monitoring the online hotel-booking sector
The Netherlands Authority for Consumers and Markets (ACM) will study the effects of adjustments made to contracts between hotels and online hotel-booking websites. As part of that study, several hotels in the Netherlands have received surveys from ACM. In … -
From now on, D-reizen and CheapTickets.nl are clear about prices
From now on, Dutch tour operators D-reizen and CheapTickets.nl will be clear about the prices for their tours. This means that the prices will include all unavoidable costs. Other unavoidable costs that are variable will be presented at a single glance … -
ACM issues warning against holiday rental firm De Reisplanner
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the business practices of holiday accommodation rental company De Reisplanner. This company contacts consumers over the phone, and offers them the opportunity to rent a … -
Consultation of Schiphol’s cost allocation system for 2019-2021
The Netherlands Authority for Consumers and Markets (ACM) today published the draft decision regarding the cost allocation system of Amsterdam airport Schiphol for the period of 2019-2021. Schiphol uses this system to set the tariffs that it charges … -
After follow-up checks, ACM is satisfied with voucher refund processes for package tours
Over the past few months, the Netherlands Authority for Consumers and Markets (ACM) conducted rigorous follow-up checks on the refund processes for vouchers for cancelled package tours. These vouchers were issued last year because of the mass … -
Providers of pilgrimage packages have stopped selling them or have taken travel guarantee measures following ACM action
Six providers of pilgrimage packages that the Netherlands Authority for Consumers and Markets (ACM) had previously compelled to take the necessary travel guarantee measures have now become participants in travel guarantee funds. Two other providers have … -
ACM: regulation provides opportunities for the mobility services market
The Netherlands Authority for Consumers and Markets (ACM) sees benefits arising from stronger economic regulation of the market for mobility services. Regulation would help create equal opportunities for providers. This will stimulate the development of …