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Consumer Authority wins initial proceedings commenced by a petition
The Consumer Authority has won the first special initial proceedings commenced by a petition that it initiated. The case in question was submitted against a travel provider that did not comply with the statutory obligation to provide a guarantee when … -
Consumer Authority enforces travel industry compliance with regulations to provide statutory guarantees
The Consumer Authority is taking action against tour operators who fail to meet their legal obligations to provide consumers with statutory guarantees for package holidays. The statutory guarantee provides protection for consumers booking a package … -
Consumer authority issues warning on travel providers without travel compensation measures
Recently, the court of appeal in The Hague decided in favour of the Netherlands Consumer Authority (Consumentenautoriteit) in legal proceedings instituted with it. The Consumer Authority had brought the action in question against a tour operator that had … -
The Netherlands Consumer Authority is to continue to keep a close watch on the travel industry
The Netherlands Consumer Authority (CA) is seeing a considerable amount of abuses in the travel industry. That is why it has named ‘untransparent pricing in the travel industry’ one of the three focus areas in its 2012-2013 Agenda. Everybody in the travel … -
Netherlands Consumer Authority: identifying and solving consumers problems more quickly
In the last six months, the Netherlands Consumer Authority’s (CA) strategy was primarily focused on detecting and solving consumer problems at an early stage. Such an approach may prevent further harm to consumers. Ms. Bernadette van Buchem, director of … -
Consumer Authority wins legal case against travel providers
The Court of Appeal in The Hague recently ruled in favour of the Consumer Authority in a number of legal proceedings instituted with it. The Consumer Authority had brought the actions in question against tour operators that had failed to arrange travel … -
Consumer Authority has plug pulled on website Ufoflug
As requested by the Netherlands Consumer Authority [Consumentenautoriteit], its German counterpart organisation - the Bundesamt für Verbraucherschutz und Lebensmiddelsicherheit - has pulled the plug on the Dutch website for United Fly Organisation GMBH. … -
Consumer Authority sets its sights on Internet commerce and the travel sector in 2007
Today the State Secretary of Economic Affairs Karien van Gennip gave the official starting signal for the Consumer Authority. This new division of the Ministry of Economic Affairs will ensure that companies comply with the rules that are intended to … -
Netherlands Consumer Authority: protection of travel consumers is not universal
The Consumentenautoriteit (Netherlands Consumer Authority) has taken stock of the way in which the Dutch travel industry satisfies the statutory obligation to protect travel consumers who book package tours from financial loss in the event of bankruptcy. …