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ACM: more tour operators present prices of package tours clearly now
Five major tour operators in the Netherlands present the prices of package tours clearly now. This means that they present a single price that includes all unavoidable costs or that they present the mandatory costs as a single amount below the price. They … -
ACM: prices must be presented more clearly for package tours
The Netherlands Authority for Consumers and Markets (ACM) has urged the largest providers of package tours to consumers to present their prices more clearly. ACM has conducted previously announced checks on 12 package tour providers and concluded that 11 … -
Going forward, holiday villa rental providers will present their prices including all mandatory additional costs
Eight major providers of holiday villa rentals now present their prices including all mandatory additional costs. Following an investigation of the Netherlands Authority for Consumers and Markets (ACM), they have adjusted the way they present their … -
ACM publishes behavioral research into CO2 compensation when purchasing airline tickets
The Netherlands Authority for Consumers & Markets (ACM) has commissioned an investigation into the extent to which consumers understand the claims about CO2 compensation when purchasing airline tickets. Kantar has conducted research on behalf of the ACM … -
Providers of pilgrimage packages have stopped selling them or have taken travel guarantee measures following ACM action
Six providers of pilgrimage packages that the Netherlands Authority for Consumers and Markets (ACM) had previously compelled to take the necessary travel guarantee measures have now become participants in travel guarantee funds. Two other providers have … -
Tour operators must provide better information about the risks associated with traveling to destinations with risk level orange
Tour operators must provide consumers that book trips better information in advance about the risks that they run when traveling to areas with COVID-19 risk level orange. The Netherlands Authority for Consumers and Markets (ACM) reminds tour operators of … -
After follow-up checks, ACM is satisfied with voucher refund processes for package tours
Over the past few months, the Netherlands Authority for Consumers and Markets (ACM) conducted rigorous follow-up checks on the refund processes for vouchers for cancelled package tours. These vouchers were issued last year because of the mass … -
Consumers can always ask airlines for refunds in case of cancellations
If their flight is cancelled, consumers must be able to turn to the airline directly for their refunds. This also applies if that flight was booked through a travel agent (including online agents). If the travel agent handles the refund process on behalf … -
ACM: consumers with travel vouchers cannot be left empty-handed
Consumers that last year received vouchers for cancelled package tours are entitled to full refunds after 12 months, or they should be given the opportunity to book new trips with those vouchers. The Netherlands Authority for Consumers and Markets (ACM) … -
ACM Transport Monitor: passengers in 2019 travelled over 25 billion kilometers on public transport
Today, the Netherlands Authority for Consumers and Markets (ACM) has published its Transport Monitor, which is the successor to the Rail Monitor. With this monitor, ACM provides an overview of public transportation in the Netherlands. The monitor reveals, …