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Following an EU action, WhatsApp will, going forward, provide clear information about changes to its terms of service
Going forward, WhatsApp will inform its users clearly about any changes that it will implement to its terms of service. WhatsApp will inform users on what those changes entail, and it will explain to them what the effects of those changes are. In … -
EU regulators ask WhatsApp to clarify the changes to its terms of service
Today, the European Commission and the network of national consumer authorities (CPC), of which the Netherlands Authority for Consumers and Markets (ACM) is a member, sent a letter to WhatsApp, asking the company to clarify the changes it made in 2021 to … -
Google to require providers to add information about data use to apps in its app store
In its app store Google Play, Google will require app providers to indicate what personal data each app uses. Google will introduce this requirement this summer. Apple already implemented this requirement in late-2020. Starting in 2022, consumers will be … -
Study into oversight of algorithmic applications
This position paper is a starting point from which the Netherlands Authority for Consumers and Markets (ACM) wishes to develop its oversight of algorithmic applications further. It offers general guidance for investigations into violations in which … -
ACM launches a study into the functioning of algorithms in practice
Today, the Netherlands Authority for Consumers and Markets (ACM) launched a trial in which it seeks to find out how it can monitor in practice the functioning of algorithms that businesses use. ACM wants to use this knowledge to let businesses know what … -
Apple informs consumers about the data use of apps following call from regulators worldwide
Apple will indicate in its App Store what personal data each app uses. Starting today, app providers are required to include such information on their products’ pages in app stores. This information will shortly become visible to consumers, when looking … -
Guidelines on the protection of the online consumer
Businesses have become better and better at nudging consumers online in their decision-making processes and purchasing behavior. They deploy all sorts of techniques to influence consumer behavior online. At what point does persuasion turn into deception? … -
Allow energy consumers to make their own decisions about their smart-meter data
Energy consumers must be able to give service providers, such as energy-saving services, their consent themselves for the use of data generated by their smart meters. With such services, consumers are able to take advantage of their smart meters better, … -
International study confirms that online providers have important shortcomings
A study conducted by the International Consumer Protection and Enforcement Network (ICPEN) has revealed that a large number of providers of online services incorrectly and incompletely inform consumers on the services or products they are offered. This … -
ACM: the digital revolution offers both risks and opportunities
The Netherlands Authority for Consumers and Markets (ACM) has made the digital economy one of its top priorities for 2018 and 2019. In its annual publication called InSight, which is presented to lawmakers, ACM outlines several consequences of the rapid …