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Following an ACM investigation, Pharmaxx has stopped its customer-recruitment activities
The Netherlands Authority for Consumers and Markets (ACM) will end its investigation into the sales practices of Pharmaxx because it recently stopped its customer-recruitment activities. In addition, Pharmaxx promised to compensate part of its customers. … -
ACM study reveals: doorstep selling is a major nuisance to consumers
Consumers are very dissatisfied with doorstep selling (also called door-to-door sales). This has been revealed by a consumer study carried out by the Netherlands Authority for Consumers and Markets (ACM). More than half of consumers have regularly had … -
ACM orders Privilege to adjust its conditions, and to make early cancellations possible
Privilege B.V. offers consumers paid subscriptions on its website www.mijnprivileges.nl. Privilege calls its subscriptions ‘memberships’. With these memberships, consumers gain access to online auctions of various products and services. According to the … -
ACM imposes symbolic fine on travel agent for failing to inform consumers at beginning of pandemic
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on travel booking site Tix. Consumers that wished to get refunds for flights cancelled due to COVID-19 had to pay 55 euros. Tix did not inform consumers about this fee in … -
ACM to publish guidelines regarding the rules for platform companies and online businesses
Online platforms, such as marketplaces, search engines, and booking sites, need more clarity about how to interpret the Platform-to-Business Regulation (P2B Regulation). This has been one of the conclusions of a market study that the Netherlands Authority … -
ACM and AT to investigate security and information aspects in connection with smart devices
When purchasing smart devices, consumers must be informed properly about security aspects and must be provided correct information. This concerns devices that transmit and receive data and signals over a home network, such as smart smoke detectors, smart … -
ACM imposes a fine for misleading telemarketing practices regarding puzzle subscriptions
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on Servicecollect for misleading telemarketing activities regarding puzzle subscriptions. It did so using various brand names, including Eduspel. Servicecollect called consumers … -
ACM: Dutch education provider NCOI Group informs consumers more clearly going forward and adjusts its operational processes
The information that Dutch education provider NCOI Group provides about the courses it offers must comply with consumer protection rules. The Netherlands Authority for Consumers and Markets (ACM) has confronted the company with these findings following … -
ACM: consumers should be able to cancel online any subscriptions that have been taken out online
Businesses that offer online subscriptions to newspapers, magazines, and lotteries make it unnecessarily difficult for consumers to cancel those subscriptions online. Consumers experience high barriers to cancel, and, when talking to these companies over … -
ACM has checked whether companies keep their word
The Netherlands Authority for Consumers and Markets (ACM) has conducted follow-up checks among approximately 60 companies that were reprimanded last year for violating consumer regulations. Consumers had filed reports with ACM ConsuWijzer, ACM’s consumer …