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The Netherlands Authority for Consumers & Markets: consumers are central
‘Consumers are central in our oversight,’ says Chris Fonteijn, Chairman of the Board of the Netherlands Authority for Consumers & Markets (ACM), at the press conference marking the launch of the new regulator. Mr. Fonteijn continues: ‘This principle … -
District Court of Rotterdam rules in appeal of municipal pawnshops
The court has overturned two ACM decisions concerning pawn contracts The District Court of Rotterdam has overturned the decisions of the Netherlands Authority for Consumers and Markets (ACM) that contained binding instructions on municipal pawnshops with … -
ACM forces pawnshops to apply the rules correctly
The Netherlands Authority for Consumers and Markets (ACM) has imposed a binding instruction on two municipal pawnshops. More specifically, the instruction concerns the fact that these pawnshops demand interest payments from customers when extending pawn … -
Playing by the rules: Dutch fitness chain Fit for Free adjusts its conditions
Dutch fitness chain Fit for Free is to adjust its conditions in favor of consumers. With these changes, Fit for Free meets the objections that the Netherlands Authority for Consumers and Markets (ACM) and the Dutch Consumers’ Association (Consumentenbond) … -
CA: Reducing and preventing consumer harm
In 2012, the Netherlands Consumer Authority (CA) primarily focused on the reduction and prevention of consumer harm. That is the key message from its 2012 Annual Report, which it released today. The CA used various instruments in order to end violations … -
ACM sees no reason for further investigation into resale tickets
The Netherlands Authority for Consumers and Markets (ACM) sees no reason to launch a further investigation into the sale of tickets by Live Nation. Live Nation is the owner of Mojo, which organizes concerts, Ticketmaster, which sells concert tickets, and … -
Provision of information in the consumer energy market
Energy consumers should be able to choose from understandable and comparable offers. This document helps businesses that sell energy contracts, possibly with related services and/or products, to understand the rules with regard to consumer protection. … … -
ACM calls on online businesses to check carefully what new DSA rules they must comply with
On 17 February 2024, new rules for providers of online services will come into effect. Starting that date, such providers must comply with the Digital Services Act (DSA), which is the European regulation that seeks to ensure a safe, predictable, and … -
ACM issues warning against online stores that deliver products directly from abroad
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against online stores Bestie on the move (www.bestieonthemovie.nl) and Van Halen mode (www.vanhalenmode.nl). ACM has received dozens of reports from consumers about long … -
Supermarket chain Plus removes incorrect sustainability claims after ACM intervention
Dutch supermarket chain Plus will remove its unsubstantiated sustainability claims from its stores and brochures. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted Plus with the unsubstantiated claims. Plus used …