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Guidelines sustainability claims
The Netherlands Authority for Consumers and Markets (ACM) has drawn up ‘Guidelines sustainability claims’. These guidelines contain rules of thumb and practical examples that can help businesses when phrasing sustainability claims. Consumers and companies … -
Rules of thumb for sustainability claims have been finalized, serving as basis for ACM’s enforcement
Following a public consultation, the Guidelines regarding sustainability claims of the Netherlands Authority for Consumers and Markets (ACM) have been finalized. With these Guidelines, ACM explains, using five rules of thumb, how businesses are able to … -
ACM sees risks associated with paid ranking for consumers and competition
In a study into paid ranking, the Netherlands Authority for Consumers and Markets (ACM) has found that paid ranking (or sponsored ranking) comes with risks for competition and consumers. Paid ranking involves providers paying extra in exchange for a … -
Study by ACM: more transparency from directory assistance providers does not eliminate deception
The Netherlands Authority for Consumers and Markets (ACM) had a study carried out about whether consumers are misled by advertisements and websites by directory assistance providers. Directory assistance providers are companies that put callers through to … -
ACM has checked whether companies keep their word
The Netherlands Authority for Consumers and Markets (ACM) has conducted follow-up checks among approximately 60 companies that were reprimanded last year for violating consumer regulations. Consumers had filed reports with ACM ConsuWijzer, ACM’s consumer … -
ACM forces online store Kjekk to cooperate with investigation
The Netherlands Authority for Consumers and Markets (ACM) has imposed an order subject to periodic penalty payments on the owner of online store Kjekk because the owner refuses to cooperate with the investigation launched by ACM following reports filed by … -
ACM publishes update to the rules regarding online deception
Businesses are getting better and better at influencing consumers online in a targeted manner in their decision-making processes and purchase decisions. They do so, for example, by using personal data regarding specific preferences and behavior. … -
Commitment decision for Vattenfall regarding sustainability claims
ACM declares a commitment of Vattenfall Sales Nederland N.V. binding. Vattenfall commits to adjusting or stopping using sustainability claims on its website. It promises to inform consumers more clearly in order to avoid the risk of misleading consumers … -
Commitment decision for Greenchoice regarding sustainability claims
ACM declares a commitment of Greenchoice binding. Greenchoice commits to adjusting or stopping using certain sustainability claims on its website. It promises to inform consumers more clearly in order to avoid the risk of misleading consumers about … -
Unfamiliar with an online store? Check reviews before you buy
Many consumers make online purchases without checking the trustworthiness of online stores first, whereas purchases from unfamiliar online stores in particular may carry risks. This warning is issued by the Netherlands Authority for Consumers and Markets …