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2013 Telecom Monitor Q3 - increase of very fast broadband connections
Mobile services Within the timespan of a single year, the total number of mobile connections dropped by almost 900,000 connections to 21.0 million connections. In the third quarter of 2013, 19.1 million of these connections concern mobile phones. In … -
Battle for triple-play bundles intensifies
Telecom Monitor in 2013 ACM Annual Report Competition in the telecom market focuses more and more on triple-play bundles. This was revealed by the annual Telecom Monitor, which the Netherlands Authority for Consumers and Markets (ACM) published together … -
Sufficient numbers for mobile phones still available despite continued increasing demand
In the Netherlands, mobile phones are assigned 06-numbers. The Netherlands Authority for Consumers and Markets (ACM) expects that sufficient 06-numbers will still be available over the next few years. However, the number of assigned 06-numbers continues … -
Massive increase in mobile data consumption
Dutch consumers keep on using their mobile phones more and more for calling and surfing the Internet. Mobile data consumption continues to increase. In 2016, total data consumption was 185 billion MB, which is an increase of 63% compared with 2015, and an … -
Study into bundling of telecom services and content in the Netherlands
ACM has studied the impact of bundling of telecom services and content. For now, this does not create any anticompetitive risks. ACM has seen that consumers increasingly opt for multiple telecom products in a single package. Although bundling can be … -
For now, there is sufficient competition in bundling telecom products
For now, there is sufficient competition on the telecom market, despite the trend of bundling telecom products in all-in-one packages. That has been the conclusion of the Netherlands Authority for Consumers and Markets (ACM) after its market study into … -
Telecom companies to adjust debt collection practices after investigation by ACM
Following an investigation by the Netherlands Authority for Consumers and Markets (ACM), ten major telecom companies will adjust their debt collection practices. A previous investigation revealed that many debt collection procedures among consumers are … -
ACM calls on consumers to protect their online privacy
Consumers say it is important that their privacy is also respected online. In practice however, they often appear to do little to protect their personal information such as their browsing behavior or phone contacts. Over the past few months, the … -
The number of available dedicated mobile-phone codes keeps falling
Pressure on 06-numbers in the Netherlands will continue to be considerable over the next few years (in the Netherlands, mobile phones are assigned 06-numbers). The number of 06-numbers that have been assigned keeps on rising, and is currently at over 54.5 … -
Telecom customers must be better informed about contract changes
Telecom providers should clearly inform their customers about changes to their contracts. They cannot simply assume that silent subscribers automatically agree with changes to their contracts. Instead, subscribers should be clearly informed about each …