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ACM rejects complaints about Amsterdam Airport Schiphol’s adjusted charges
The Netherlands Authority for Consumers and Markets (ACM) has rejected complaints filed by airlines about Amsterdam Airport Schiphol’s adjusted charges that went into effect on April 1, 2023. The complaints are based on, for example, the long lines at the … -
Schiphol airport can only pass on aviation-related costs
Amsterdam Airport Schiphol is not allowed to pass on to airlines the costs of the public-transport card readers and ticket machines located in Schiphol Plaza. These costs are associated with traveling by train, and are thus not related to aviation. That … -
Netherlands Consumer Authority fines Ryanair
The Netherlands Consumer Authority (CA) imposes a total fine of EUR 370,000 on Irish airline Ryanair for four violations that were found in its online booking system. Ryanair offered airfares on its website that did not include all foreseeable and … -
Points for attention with regard to price transparency enforcement in the travel sector
In the 2012-2013 agenda of the Netherlands Consumer Authority "Untransparent prices in the travel industry" were identified as priority. It appears that during the booking of airline tickets and other holiday products, such as the renting of holiday homes … -
ACM: advertised prices in travel industry must be clearer
The Netherlands Authority for Consumers and Markets (ACM) today launched a consumer information campaign as well as several special initiatives to increase price transparency in the travel industry. With these efforts, ACM wishes to put an end to unclear … -
Two New European Directives on Airport Charges
In the past year, the European Communities’ legislative adopted a Directive regulating airport charges. Meanwhile, a proposal for a Directive on airport security charges was submitted for approval by European Parliament and the Council of Ministers. … -
ACM has fined World Ticket Center for displaying airfares incorrectly
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on World Ticket Center B.V. (WTC) for displaying its airfares and trip prices on its website incorrectly. WTC failed to include all mandatory costs in the base price of its …