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ACM rejects complaints about Amsterdam Airport Schiphol’s adjusted charges
The Netherlands Authority for Consumers and Markets (ACM) has rejected complaints filed by airlines about Amsterdam Airport Schiphol’s adjusted charges that went into effect on April 1, 2023. The complaints are based on, for example, the long lines at the … -
Ryanair clearer about CO2 compensation following ACM action
Airline company Ryanair communicates clearer about the CO2 compensation (carbon offset) scheme it offers consumers when booking tickets online. Ryanair has implemented three adjustments after the Netherlands Authority for Consumers and Markets (ACM) had … -
ACM imposes symbolic fine on travel agent for failing to inform consumers at beginning of pandemic
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on travel booking site Tix. Consumers that wished to get refunds for flights cancelled due to COVID-19 had to pay 55 euros. Tix did not inform consumers about this fee in … -
ACM: Amsterdam Airport Schiphol’s new charges will not be suspended during the handling of several complaints
The complaints that the Netherlands Authority for Consumers and Markets (ACM) has received about the new airport charges of Amsterdam Airport Schiphol do not constitute a need for suspending the commencement date of those new charges. With this suspension … -
Decision regarding the approval of the Cost allocation system of Schiphol for 2022-2024
Royal Schiphol Group (RSG) is allowed to pass on any costs of aviation-related activities to airlines. Using the cost allocation system, RSG must show how it allocates these costs to aviation-related activities. After 2021, the current cost allocation … -
ACM publishes decision on complaints of Ryanair about Schiphol's 2018 tariffs and conditions
Following complaints filed by Ryanair, the Netherlands Authority for Consumers and Markets (ACM) has assessed whether the Royal Schiphol Group N.V., when setting the tariffs and conditions for Amsterdam Airport Schiphol that came into force on 1 April … -
Commitments of KLM and Schiphol to ACM: level playing field at Schiphol airport
KLM Royal Dutch Airlines (KLM) and Amsterdam Airport Schiphol will no longer have any contact about growth opportunities of other airlines. Schiphol will independently develop its own plans for investments, charges, and marketing strategy. This has been … -
ACM fines tour operator Corendon for displaying incorrect prices
June 22, 2017: The District Court of Rotterdam has ruled on appeal in this case. For the complete text of that ruling (in Dutch), please refer to this page. Read the appeal The Netherlands Authority for Consumers and Markets (ACM) has fined Dutch tour … -
Schiphol airport can only pass on aviation-related costs
Amsterdam Airport Schiphol is not allowed to pass on to airlines the costs of the public-transport card readers and ticket machines located in Schiphol Plaza. These costs are associated with traveling by train, and are thus not related to aviation. That … -
ACM has fined World Ticket Center for displaying airfares incorrectly
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on World Ticket Center B.V. (WTC) for displaying its airfares and trip prices on its website incorrectly. WTC failed to include all mandatory costs in the base price of its …