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ACM complaints procedure
ACM has a complaints officer, who is charged with handling complaints about ACM. All information he/she obtains through the handling of complaints is treated confidentially.
Publication Regulations -
2013 ACM Records Management Regulation
ACM must comply with certain rules regarding the management of records and files.
Publication Regulations -
Cooperation agreement rail freight corridor 1
Cooperation agreement between regulatory bodies situated in the countries on rail freight corridor 1.
Publication Regulations -
Cooperation agreement rail freight corridor 2
Cooperation agreement between regulatory bodies
situated in the countries on rail freight corridor 2.Publication Regulations -
KPN is to adjust its policy regarding unwanted anonymous phone calls
Dutch telecom operator KPN must adjust its policy regarding unwanted or harassing anonymous phone calls. This has been one of the conclusions of ACM in a dispute between KPN and rival operator Robin Mobile.
Publication News -
Highest administrative-law court clarifies the role of the property-tax assessment vis-à-vis the duty to connect immovable properties to electricity networks
The Dutch Trade and Industry Appeals Tribunal (CBb) ruled that, regarding the system operators’ duty to connect immovable properties to electricity networks, the property-tax assessment is no longer decisive, but rather the criteria set out in the Dutch Valuation of Immovable Property Act.
Publication Court rulings -
OPTA rejects KPN’s claim in its dispute with Enertel
Competing telecommunications companies may continue to charge KPN a rate for carrying telephone calls on their fixed networks other than the rate which KPN charges them.
Publication News -
Registration of number users with dispute resolution board
This is the letter about the mandatory registration with the Dispute Resolution Committee for Information Service Providers.
Publication Correspondence