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ConsuWijzer mid-year bulletin: consumers underestimate their warranty rights
Consumers have a lot of questions and misconceptions about their rights when it comes to faulty products. They often feel they have no rights at all, and that they are passed around like hot potatoes. In order to save a lot of hassle, many consumers … -
ACM and European Commission press Volkswagen to solve consumer problems surrounding the diesel scandal swiftly
The Netherlands Authority for Consumers and Markets (ACM) has, together with other European consumer authorities, called on Volkswagen to accommodate swiftly all owners of diesel cars with modified software. In the Netherlands, far from all owners of such … -
Choose you cell phone wisely
When purchasing cell phones, consumers should rely more on aspects such as the quality of the phone, and the service that the seller provides. They should do so when purchasing a phone without a contract, but also when getting a ‘free’ phone that comes … -
Proliferation of certification labels hurts their credibility
Consumers are losing confidence in certification labels because of the proliferation of such labels and because of the lack of certainty over what such labels actually mean. As a result thereof, the credibility of all certification labels has come under … -
ConsuWijzer offers consumers tips to minimize chances of problems when companies go bankrupt
In the first half of 2013, consumer information portal ConsuWijzer received more questions from consumers about their rights if a company goes bankrupt. ConsuWijzer is operated by the Netherlands Authority for Consumer and Markets (ACM). The most … -
Consumers are often in a stronger position than they think
New rules recently came into force, giving consumers more rights. Consumers often do not know what their rights (current or new) are. In the first half of 2014, ConsuWijzer received over 32,650 questions and complaints from consumers about their rights. … -
Volkswagen is taking steps to solve consumer issues with diesel cars in the EU
Volkswagen has partially met the requirements set by the joint European regulators to resolve the problems of consumers with diesel cars. This has been announced by the European Commission (EC) in a statement released today. These requirements entailed … -
New guarantee rules will soon offer consumers protection when making digital purchases too
New European rules will come into effect sometime in 2022, offering consumers protection if something is wrong with their purchases. These rules take into account the fact that, when shopping online, consumers increasingly make purchases outside of their … -
ACM fines tour operator for lacking insolvency protection
The Netherlands Authority for Consumers and Markets (ACM) has fined tour operator VoetbalOnTour because the company was selling package tours without insolvency protection. As a result, consumers would be at risk of losing their advance payments on their … -
ACM: consumers are entitled to information before buying smart devices
Consumers who purchase smart devices should receive information about update policies from the manufacturer or the seller prior to the purchase. Smart devices are devices that are connected to the Internet, and consequently offer additional options. In …