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ACM: underwater mortgages do not result in higher interest rates for homeowners
Homeowners with reduced incomes or with mortgages that are ‘underwater’ are often bound to their current banks. Switching banks is usually not possible because the new bank refuses the potential switcher. The Netherlands Authority for Consumers and … -
Request to providers of public electronic-communications services for declaration of their relevant net turnover
ACM requires providers of public electronic-communications services to declare their relevant net turnover in order to determine regulatory fees for 2015. Background The Netherlands Authority for Consumers and Markets (ACM) regulates providers of public … -
A study into the commercial practices of debt collection agencies
This study conducted by the Netherlands Authority for Consumers and Markets (ACM) contains the findings of a market scan into the commercial practices of debt collection agencies. ACM sees three key problems: Debt collection agencies confront consumers … -
ACM and AFM to deal with unfair commercial practices of debt collectors
Debt collection agencies regularly harm consumers with their commercial practices. This has been one of the key findings of a study by the Netherlands Authority for Consumers and Markets (ACM). ACM has identified three problems: debt collection agencies … -
ACM clears merger between two Dutch games of chance
The Netherlands Authority for Consumers and Markets (ACM) has cleared the merger between Stichting Exploitatie Nederlandse Staatsloterij (SENS) and Stichting Nationale Sporttotalisator (SNS). Chris Fonteijn, Chairman of the Board of ACM, explains: “It … -
Lower payment fees for online purchases after ACM intervention
The Netherlands Authority for Consumers and Markets (ACM) has tackled several businesses, including the largest meal-delivery service providers and airline ticket providers in the Netherlands, about their payment fees. They charged consumers too high fees … -
Request to providers of public electronic-communications services for declaration of their relevant net turnover 2014
The Netherlands Authority for Consumers and Markets (ACM) regulates providers of public electronic-communications services in the Netherlands, such as telecom providers. The costs of these regulatory activities are covered in part by the providers … -
Collaboration between banks with regard to cash processing and transportation is allowed
A collaboration between three major Dutch banks with regard to cash counting and sorting, and transportation services is allowed. The collaboration results in potential savings of at least EUR 35 million, but does not affect competition between banks. … -
Barriers to entry into the Dutch retail banking sector
The Authority for Consumers & Markets has conducted a study into entry barriers of the Dutch retail banking sector. The entry of new players or even merely the threat thereof will increase competition in the Dutch banking sector. This is important because … -
ACM makes recommendations for improving competition in the banking sector
Reduce and simplify banking regulations. Evaluate the licensing scheme for banks and make it easier for consumers to switch. These are some of the nine recommendations that the Netherlands Authority for Consumers & Markets (ACM) has made to the Dutch …