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ACM launches investigations into misleading sustainability claims in three sectors
The Netherlands Authority for Consumers and Markets (ACM) has launched investigations into misleading sustainability claims in the following sectors: energy, dairy products, and clothes. ACM has chosen these sectors because it had found many potentially … -
ACM study into compliance culture at businesses in regulated markets
The Netherlands Authority for Consumers and Markets (ACM) has conducted a behavioral study into the compliance programs and compliance cultures in four regulated businesses. In that study, we did not only examine whether everything was all right ‘on … -
ACM imposes fine on PZEM Energy for violating rules for the wholesale energy market
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 150,000 euros on PZEM Energy B.V., a Dutch energy producer, supplier, and trader, because it had failed to comply with the obligation to publish inside information. PZEM is … -
Rules of thumb for online platforms
The platform economy is growing. Consumers buy and traders sell more and more over online platforms. That offers consumers opportunities, but it also creates risks. Consumers are able to take advantage of benefits such as new services, a wider selection, … -
ACM, Dutch GP association, and patient federation to tackle barriers to switching GPs
Patients looking for new general practitioners are often wrongfully refused. This is revealed by reports received by the Netherlands Authority for Consumers and Markets (ACM) and by a survey among GPs. The Dutch National Association of General … -
Guidelines on the protection of the online consumer
Businesses have become better and better at nudging consumers online in their decision-making processes and purchasing behavior. They deploy all sorts of techniques to influence consumer behavior online. At what point does persuasion turn into deception? … -
Evaluation of ACM’s Guidelines on the collective procurement of prescription drugs
In 2016, the Netherlands Authority for Consumers and Markets (ACM) published the Guidelines on the collective procurement of prescription drugs. ACM drew up these guidelines to give hospitals and health insurers more clarity about the room that the … -
ACM withdraws premium-rate numbers after abuse
The Netherlands Authority for Consumers and Markets (ACM) has withdrawn 22 premium-rate telephone numbers (0900 series) belonging to a total of 9 different companies. Several of these premium-rate numbers were used for offering expensive directory … -
Small and medium-sized businesses know too little about illegal anticompetitive arrangements
Many businesses have too little knowledge about what illegal cartel agreements are. This has been one of the findings of a survey conducted by the Netherlands Authority for Consumers and Markets (ACM). ACM has therefore launched an awareness campaign … -
Health insurers and hospitals leave full potential of collective procurement of prescription drugs untapped
Hospitals and health insurers are not yet taking full advantage of the potential benefits that their collaborations in drug procurement are able to offer, in particular with regard to the strengthening of their bargaining positions. To this end, they can …