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ACM: high energy prices are no reason for terminating the supply of energy
Energy companies cannot stop supplying energy to consumers just because energy prices have gone up. The Netherlands Authority for Consumers and Markets (ACM) has issued this statement amid reports filed by consumers with its consumer information portal … -
ACM: Dutch education provider NCOI Group informs consumers more clearly going forward and adjusts its operational processes
The information that Dutch education provider NCOI Group provides about the courses it offers must comply with consumer protection rules. The Netherlands Authority for Consumers and Markets (ACM) has confronted the company with these findings following … -
ACM: consumers should be able to cancel online any subscriptions that have been taken out online
Businesses that offer online subscriptions to newspapers, magazines, and lotteries make it unnecessarily difficult for consumers to cancel those subscriptions online. Consumers experience high barriers to cancel, and, when talking to these companies over … -
ACM: online deception often comes down to the smallest details
The difference between whether or not consumers are able to see and understand information on a website often comes down to the tiniest details of how that information is presented. This has been revealed by a study conducted by the Netherlands Authority … -
Effective online information: Studies into the improvement of online disclosures for consumers
The difference between whether or not consumers are able to see and understand information on a website often comes down to the tiniest details of how that information is presented. This has been revealed by a study conducted by the Netherlands Authority … -
EU regulators ask WhatsApp to clarify the changes to its terms of service
Today, the European Commission and the network of national consumer authorities (CPC), of which the Netherlands Authority for Consumers and Markets (ACM) is a member, sent a letter to WhatsApp, asking the company to clarify the changes it made in 2021 to … -
Following ACM action, AliExpress adjusts its conditions in favor of consumers
Online platform AliExpress has adjusted its general terms and conditions following an action of the Netherlands Authority for Consumers and Markets (ACM) in cooperation with the European Commission. The other European regulators that are members of the … -
Following an ACM investigation, Pharmaxx has stopped its customer-recruitment activities
The Netherlands Authority for Consumers and Markets (ACM) will end its investigation into the sales practices of Pharmaxx because it recently stopped its customer-recruitment activities. In addition, Pharmaxx promised to compensate part of its customers. … -
ACM is readying itself for enforcing the new EU rules regarding the digital economy
The Netherlands Authority for Consumers and Markets (ACM) is readying itself for major changes that are underway because of the new European rules regarding oversight of the digital economy. For example, ACM has finalized guidelines in which it explains … -
ACM publishes guidelines regarding the rules for online platforms and online search engines
The Netherlands Authority for Consumers and Markets (ACM) has published guidelines in which ACM explains how it will interpret the rules laid down in the Platform-to-Business Regulation. These rules apply to online platforms and online search engines. …