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Following an ACM investigation, Pharmaxx has stopped its customer-recruitment activities
The Netherlands Authority for Consumers and Markets (ACM) will end its investigation into the sales practices of Pharmaxx because it recently stopped its customer-recruitment activities. In addition, Pharmaxx promised to compensate part of its customers. … -
ACM publishes guidelines regarding the rules for online platforms and online search engines
The Netherlands Authority for Consumers and Markets (ACM) has published guidelines in which ACM explains how it will interpret the rules laid down in the Platform-to-Business Regulation. These rules apply to online platforms and online search engines. … -
ACM is readying itself for enforcing the new EU rules regarding the digital economy
The Netherlands Authority for Consumers and Markets (ACM) is readying itself for major changes that are underway because of the new European rules regarding oversight of the digital economy. For example, ACM has finalized guidelines in which it explains … -
Following an EU action, WhatsApp will, going forward, provide clear information about changes to its terms of service
Going forward, WhatsApp will inform its users clearly about any changes that it will implement to its terms of service. WhatsApp will inform users on what those changes entail, and it will explain to them what the effects of those changes are. In … -
ACM orders Privilege to adjust its conditions, and to make early cancellations possible
Privilege B.V. offers consumers paid subscriptions on its website www.mijnprivileges.nl. Privilege calls its subscriptions ‘memberships’. With these memberships, consumers gain access to online auctions of various products and services. According to the … -
ACM publishes draft guidelines regarding the rules for online platforms and search engines
The Netherlands Authority for Consumers and Markets (ACM) has published draft guidelines in which ACM explains how it interprets the transparency rules of the Platform-to-Business Regulation. The draft guidelines explain what information providers of … -
Following ACM action, AliExpress adjusts its conditions in favor of consumers
Online platform AliExpress has adjusted its general terms and conditions following an action of the Netherlands Authority for Consumers and Markets (ACM) in cooperation with the European Commission. The other European regulators that are members of the … -
EU regulators ask WhatsApp to clarify the changes to its terms of service
Today, the European Commission and the network of national consumer authorities (CPC), of which the Netherlands Authority for Consumers and Markets (ACM) is a member, sent a letter to WhatsApp, asking the company to clarify the changes it made in 2021 to … -
ACM: Dutch education provider NCOI Group informs consumers more clearly going forward and adjusts its operational processes
The information that Dutch education provider NCOI Group provides about the courses it offers must comply with consumer protection rules. The Netherlands Authority for Consumers and Markets (ACM) has confronted the company with these findings following … -
ACM: high energy prices are no reason for terminating the supply of energy
Energy companies cannot stop supplying energy to consumers just because energy prices have gone up. The Netherlands Authority for Consumers and Markets (ACM) has issued this statement amid reports filed by consumers with its consumer information portal …