Frequently asked questions about the phone number invoices
I have received an invoice from ACM. Why do I have to pay?
You have received an invoice because you have one or more phone numbers. These may be premium-rate 0900-numbers or toll-free 0800-numbers. When using phone numbers, you need to comply with certain rules. The Netherlands Authority for Consumers and Markets (ACM) enforces compliance with these rules. We prevent businesses from misusing these phone numbers. You pay us a certain amount every year for our oversight.
I do not know ACM. Who are you?
We are the Netherlands Authority for Consumers and Markets (ACM). We manage all phone numbers in the Netherlands by order of the Dutch Ministry of Economic Affairs. ACM has taken over this task from the former Netherlands Independent Post and Telecommunications Authority (OPTA). In 2013, OPTA merged with the Netherlands Competition Authority (NMa) and the Netherlands Consumer Authority into the Netherlands Authority for Consumers and Markets.
When is the payment deadline?
You will need to pay no later than six weeks after the invoice date. In our experience, most businesses that, like yourself, have a number pay on time.
How do I pay the invoice?
Please pay the total amount on the invoice to the following account number NL 91 INGB 0705 0011 72 in the name of Autoriteit Consument & Markt. Please include the invoice number as a reference.
I would like to know what phone numbers I am paying for. How do I retrieve these numbers?
The phone numbers you pay for are not listed on the invoice. If you wish to retrieve those numbers, please consult the registry, which can be accessed through our website.
I would like ACM to retrieve the phone numbers for me. Is that possible?
If you wish, we can retrieve the phone numbers for you. Please use the Number retrieval form. This form can be downloaded from this website. Once you have submitted the form, we will send you an overview of the numbers that you currently use.
I no longer use the number(s). What do I have to do in order to stop receiving any invoices?
If you no longer use the number(s), you will need to inform your telecom provider and us. You can ask your telecom provider to disconnect the number. You can ask us to withdraw the number. Have you forgotten to do so? Then you will continue to pay us every year for our oversight.
My number has long been disconnected. Why do I still receive this invoice?
You are receiving an invoice, because you may have forgotten to ask us to withdraw the number. That means you will continue to pay us every year for our oversight. Please use the Number withdrawal form to withdraw a number. You can find the right form using the form wizard on this site.
Go to the form wizard to find the Number withdrawal form (in Dutch)
I have already asked ACM to withdraw the number(s). Why do I still have to pay?
Have you asked us to withdraw the number(s) after January 1, 2015? Then you will have to pay for the entire calendar year. That is the law.
I have moved. How can I update my information?
Have you moved? Please use the form on this website to update your information. Please go to the form wizard on this website. It will guide you to the right form. Any other changes to your personal information can be entered there as well.
Go to the form wizard to find the Information update form (in Dutch)
The payment deadline has already passed. What happens if I do not pay?
Have you failed to pay on time or to pay at all? We could withdraw your number as a consequence. And we could ask your telecom provider to disconnect the number. First, we will send you a reminder. The next step would be initiating a debt collection process. That would mean additional costs for you.
I have not received any invoice. Can I get a copy of the invoice?
You can get a copy of the invoice. Please send us an email. Our email address is debiteuren [at] acm [punt] nl. We will send you a copy of the invoice by email. You could also contact us by calling 0031-70-722-2000.
I would like to receive the invoice at a different address. Is that possible?
Would you like ACM to send the invoice to a different address? That is only possible if you report your change of address to the Dutch Chamber of Commerce. We use the postal address of your company’s main office. To find that address, we use the official Trade Register of the Chamber of Commerce. ACM does not send replacement invoices to a different address. You will need to forward invoices yourself.
We have a different contact person. How do I update our contact’s name?
Do you have a new contact person? Please use the form on this website to update this information. Please go to the form wizard on this website. It will guide you to the right form. Any other changes can be entered there as well.
Go to the form wizard to find the Information update form (in Dutch)
My registration number with the Chamber of Commerce has changed. How do I update this information?
Has your registration number with the Chamber of Commerce changed? Or do the numbers need to be transferred? Please use the form on this website to update this information. Please go to the form wizard on this website. It will guide you to the right form.
Go to the form wizard to find the Information update form (in Dutch)
I received an invoice for 2015 just now. Why have I not received one sooner?
Did you receive the invoice for 2015 just now? That is because the 2015 amounts were only set on May 1, 2015. Please check our website. You can find legislation concerning the amounts there.
I cannot find a PO-number (purchase order) on my invoice. That means I do not have to pay?
Would you like to pay without a PO-number? You are statutorily required to pay the invoice. ACM does not include PO-numbers on these invoices. Why not? ACM is not a supplier, but manages all phone numbers in the Netherlands. Your company has one or more numbers. That gives you the right to use those numbers. When using those numbers, you will need to comply with several rules. We check whether number holders comply with those rules. You pay us an amount every year for that oversight.
I am trying to find the VAT number (Dutch acronym: btw) or the Chamber of Commerce-number (Dutch acronym: KvK) of ACM. Where can I find them?
Are you looking for ACM’s VAT number or Chamber of Commerce-number? You can find these in the ACM Supplier information factsheet.
- Go to the ACM Supplier information factsheet (in Dutch)
I would like ACM to fill out the supplier information form, and send it to me. Is that possible?
ACM does not send supplier information forms to anyone. Please check our website. You can download a completed supplier information form there.
I am trying to find the VAT number (Dutch acronym: btw) or the Chamber of Commerce-number (Dutch acronym: KvK) of ACM. Where can I find them?
Are you looking for ACM’s VAT number or Chamber of Commerce-number? You can find these in the ACM Supplier information factsheet.
I would like ACM to fill out the supplier information form, and send it to me. Is that possible?
ACM does not send supplier information forms to anyone. Please check our website. You can download a completed supplier information form there.
I would like to contact ACM. How can I reach you?
You can give us a call at +31-70–722-2000. Or you can email us at debiteuren [at] acm [punt] nl. Or you can write us: The Netherlands Authority for Consumers and Markets, P.O. Box 16326, 2500 BH, The Hague, the Netherlands.
Please note:
You cannot call us for a specification of the numbers you currently use. Please use the Number retrieval form instead.
I do not agree with the invoice. How can I file an objection?
Do you wish to file an objection? You will have to do so in writing. You cannot file an objection over the phone or by email.
If you wish to file an objection, please do so within six weeks after the invoice date. Please include the following:
- The invoice number
- The reason
- Your name and address
- The date
- A signature
Please enclose any other documents you wish to send us to support your objection.
Our postal address is:
The Netherlands Authority for Consumers and Markets
Telecommunications, Transport and Postal Services Department (DTVP)
P. O. Box 16326
2500 BH The Hague
The Netherlands
Please note:
Filing an objection does not mean you are allowed to pay the invoice later. You will still need to pay the invoice before the deadline.