Digitalization – online consumers
People in the Netherlands are very active online: we shop online, we are active on social media, we play games, and we watch videos and shows online. Consumers often need to share personal information in order to gain access to free online services. But how well are consumers protected against problems concerning the privacy and security of their information? How do the benefits of having a single bundle of telecommunication services compensate the drawbacks of not being able to switch easily?