About ACM
Mission & strategy
The Netherlands Authority for Consumers and Markets (ACM) contributes to realizing a healthy economy by ensuring that markets work well for people and businesses.
Our organization
The Netherlands Authority for Consumers and Markets (ACM) makes sure that businesses compete fairly with one another, and it protects consumer interests.
Cooperation
The Netherlands Authority for Consumers and Markets cooperates with other regulators and organizations that can help us carry out our duties. We cooperate with others both at a national level as well as at an international level.
ACM ConsuWijzer
ACM ConsuWijzer is the consumer information portal of ACM. With ACM ConsuWijzer, ACM helps consumers become well-informed and empowered. Because consumers, too, can contribute to the solution of market problems.
Phone number invoices
You currently use one or more phone numbers such as a premium-rate 0900-number. You need to pay for ACM’s oversight of the use of these numbers. That's why you have received an invoice. Here you find information on how you can pay this invoice. And answers to frequently asked questions.
Travel Guarantee check
Does a tour operator offer package travel or linked travel arrangements? If so, they are statutorily required to take certain measures for situations such as bankruptcy or a possible bankruptcy. For example, they need to participate in a compensation fund or take other measures.
Energy licenses
Are you interested in supplying energy in the Netherlands? In some situations, you will need a license. A brief overview of the relevant regulations and procedures regarding license applications can be found here.
Out-of-court dispute settlement bodies
Are users and online platforms in disagreement with each other? An out-of-court dispute settlement body may help. We will soon be able to certify such dispute settlement bodies upon request.
Vetted researchers
Vetted researchers will have data access to data of very large online platforms and very large online search engines in order to carry out their research. We will soon be able to vet researchers.